Baggage Operator

The OrganizationThe Winnipeg Airports Authority (WAA) is a community-based, non-share capital corporation that operates, manages, maintains, and invests in the Winnipeg Richardson International Airport and affiliate businesses.WAA is a critical player in the development of one of Canada's strategic transportation hubs. As a perennial "Manitoba Top Employer", WAA prides itself as an organization that attracts engaged employees with the right combination of skills, values, and attitude to help us achieve our mission of connecting communities. Job Title: Baggage OperatorReports To: Manager, Airport Operations    Type: Permanent, Full TimeClosing Date: October 8, 2025The OpportunityReporting to the Manager, Airport Operations, the Baggage Operator plays a vital role in ensuring the seamless functioning of the airport's baggage handling systems. This position is responsible for monitoring system performance, conducting quality control checks, and performing manual baggage processing as needed to maintain efficient airport operations. By adhering to established procedures and collaborating with stakeholders, the Baggage Operator ensures that passengers experience minimal disruptions in their travel journey. This role directly contributes to the safety, operational efficiency, and reputation of the Winnipeg Airports Authority.Responsibilities include: Monitor baggage systems to ensure efficiencyReport baggage handling system anomalies to maintenance providersCreate tickets for tracking and trending of baggage system concernsFoster strong working relationships with other bag room stakeholdersPromote and monitor best practices in baggage operationsIdentify and report baggage tagging issues to leadershipMonitor and address baggage hygiene within the baggage handling systemManually enter misread bag tags into the systemEnsure accurate baggage sorting and flowConduct daily inspections of the baggage handling systemSafely clear baggage jams in baggage handling systemPerform light maintenance tasks as neededComplete shift reports and log operational incidentsEscalate violations of baggage handling protocols (e.g. ground handler infractions)Perform other relations duties as assignedSelection Criteria include: Grade 12 diploma or equivalentMinimum one (1) year of experience in baggage operations or similar role preferredWorking knowledge of baggage handling systems and related operational protocolsFamiliarity with irregular operations and contingency proceduresStrong coordinator skills with stakeholders and maintenance providersUnderstanding of relevant safety regulations and their application in baggage operationsKnowledge of airport layouts and airline specific baggage processesFamiliarity with technologies such as barcode scanners, automated sorting equipment and photo eye sensorsBasic knowledge of emergency response protocols related to baggage operationsUnderstanding of Service Level Agreements (SLAs) and their impact on operational decision makingWork with usHighly competitive salary.Full Benefits package of Health, Dental & Vision.DC Pension Plan.Healthcare Spending Account to use on additional benefit expenses.Lifestyle Spending Account to use on Wellness expenses such as health and fitness.Employee Assistance Program.Supported Training & Development opportunities.Opportunity to work with a high functioning team of professionals working on a diversified portfolio.Proud to be named one of Manitoba's Top Employers annually since 2011Condition of employment is the ability to obtain and maintain an Airport Restricted Area Identification Card.Winnipeg Airports Authority is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility. We encourage all qualified applicants experiencing barriers to equity to self-identify in their application. Accommodations are available upon request during the assessment and selection process.