Customer Service Representative/Dispatch

2 weeks ago

Innisfail, Canada Co-op Careers Full time $40,000 - $60,000 per year

Join Our Team in the Petroleum Division located at the Innisfail Agro Centre 

Are you a dedicated individual with a passion for exceptional customer service and a commitment to maintaining safety standards? Do you thrive in a fast-paced and collaborative environment? Join our Petroleum Division team at our Innisfail site as a Customer Service Representative/Dispatch We are seeking a motivated professional who excels in delivering outstanding service and contributing to a positive work atmosphere.

Position: Customer Service Representative/Dispatch  

Part-time: 24 – 36 hours per week. Eligible for benefits after 3 months. If you are relocating from another province, please ensure you have AB Health coverage to be covered by our plan provider.

Availability: Weekdays and weekends - mornings, afternoons, and evenings, with increased availability as required for training and coverage.

Responsibilities:

  • Provide outstanding customer service and address concerns in a timely, positive manner.

  • Be familiar with and adhere to Central Alberta Co-op policies and procedures.

  • Utilize proper telephone etiquette.

  • Follow start-of-day and end-of-day procedures and complete proper documentation.

  • Handle sales transactions and manage office supplies.

  • Process fuel and bulk lube orders accurately, dispatch orders efficiently, and complete daily fuel reconciliations.

  • Collect and provide accurate information to internal and external customers.

  • Operate equipment safely and responsibly; perform general housekeeping duties.

  • Collaborate with Ag and Petroleum Division teams to enhance operational efficiency and best practices.

  • Perform additional duties as assigned by the manager.

Qualifications:

  • High school diploma preferred.

  • Previous customer service experience preferred.

  • Physical ability to lift up to 50 lbs.

Total Rewards:

At Central Alberta Co-op, we value our team members and are committed to their well-being and success. As part of our dedication to providing a supportive working environment, we offer a range of Total Rewards:

  • Loyalty Discount Program: Enjoy discounts on merchandise as a token of appreciation for your dedication.
  • Employee and Family Assistance Program: Access confidential counseling, resources, and support services for you and your family.
  • Team Member Volunteer Program: Get involved in community initiatives and make a positive impact through volunteer opportunities.
  • Long Term Service Awards: Recognize and celebrate milestones in your career with us.
  • Leadership Development Program: Take advantage of growth opportunities and advance your career within our organization. Select the link for more information: 

https://www.centralalbertaco- 

Central Alberta Co-op is proud to uphold our Brand Values of Integrity, Responsibility, and Community. We offer competitive salaries, opportunities for advancement and personal growth, and benefits based on employment status. As a COR certified organization, we are dedicated to providing our team members and customers with a safe working and shopping environment.

How to Apply:

If you're ready to join our team and deliver exceptional service to our customers, please submit your resume online, along with three references and a cover letter highlighting your relevant experience and availability.

Application Deadline:

This posting will remain open until filled.

Important Note:

Successful candidates must provide their Social Insurance Number before their first shift.

We appreciate your interest in joining our team. However, only applicants selected for an interview will be contacted.

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