Manager, Patient Support Program

Who we are Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization's Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we're always looking for new ways to continue making a difference, and new people to make a difference with. The opportunity

Manager, Patient Support Program
Montreal, Quebec
Hybrid - 3 days onsite

Reporting to the Associate Director, Patient Support Programs, the Manager, Patient Support Program oversees the daily operations of a portfolio spanning multiple therapeutic areas. This role involves comprehensive program management, including:

• supervising patient support program (PSP) providers,
• managing complex escalations,
• monitoring key performance indicators (KPIs),
• analyzing program data,
• and managing budgets and invoices.

The Manager will also coordinate the creation and internal review of PSP documents (e.g., Veeva non‑promotional materials) and contribute to the design of pre‑launch strategies. Depending on portfolio assignments, the Manager may also lead the launch of new programs.

How you'll spend your day

• Provider Interaction: Oversee PSP provider relationships to ensure program objectives are achieved and annual targets are met.

• Brand Team Support: Keep Brand Teams informed of program performance, prepare presentations for sales meetings, and provide PSP‑related training to other functions.

• PSP Analytics: Evaluate strategic insights based on PSP data, identify performance gaps, and share relevant findings with stakeholders.

• Program Documents: Collaborate with Legal, Medical, Regulatory, and Compliance teams to develop, update, review, and approve PSP materials, programs, and training initiatives.

• Pre‑Launch Activities: Plan, organize, and monitor pre‑launch activities for new PSPs, ensuring Teva PV and QA update agreements prior to launch and confirming PSP launch readiness.

• Compliance Adherence: Maintain full compliance with Teva's Code of Conduct, ethics rules, and regulations.

• KPI Monitoring: Track key performance indicators, address gaps, and collaborate with the PSP COE team to identify opportunities for improvement.

• Cost Estimation: Prepare and update program cost estimates, enrollment forecasts, and cost analyses.

• Financial Management: Process invoices, validate against original estimates, provide insights on discrepancies, review financial reports, and confirm Revised Financials (RF) updates.

• Budget Reviews: Conduct regular PSP budget reviews and perform financial analysis.

• Contract Coordination: Manage updates and renewals of Statements of Work (SOW) with the PSP COE team to ensure contracts remain current and compliant.

• Other: Perform other duties as assigned.

Your experience and qualifications

• Bachelor's degree in Science, Business Administration, or another relevant field; or equivalent combination of education and work experience.
• Five (5) or more years of relevant experience.
• Experience in the pharmaceutical industry and/or patient support program management; prior experience with a PSP provider is an asset.
• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook) and Microsoft 365.
• Knowledge of the pharmaceutical industry and provincial public/private reimbursement processes is an asset.
• Strong knowledge and/or experience in patient support program management is an asset.
• Proven ability to work cross‑functionally and collaborate as a positive team contributor.
• Excellent project management skills and strong analytical mindset.
• Strong communication skills (written, oral, and presentation).
• Demonstrated experience in budget and financial management.
• Knowledge of pharmaceutical legal, regulatory, and medical processes is an asset.
• Bilingual in French and English, both spoken and written.
• Occasional travel within Canada.

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva's Equal Employment Opportunity Commitment Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

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