Van Outreach Program Manager

POSITION: Van Outreach Manager

DEPARTMENT: Van Outreach

REPORT TO: Director of Community Initiatives

DIRECT REPORTS: Support Workers, Peer Outreach Workers

POSITION TYPE: Full-time

LOCATION: 75 Martha Street

About The Company
Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. Our team is made up of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives

Job Summary
The Van Outreach Manager provides overall management and supervision of Main Street Project's (MSP) van outreach program and associated services including (but not limited to), the supervision of staff, students, volunteers, interns and the program budget. The Van Outreach Manager also leads the development and implementation of program policies and procedures, and the coordination with other programs within the Agency to ensure seamless and comprehensive services. The Van Outreach Manager is additionally responsible for liaising with external parties including (but not limited to) folks experiencing homelessness, City and Provincial staff, stakeholders, and other parties with a goal of building and maintaining relationships built on trust and strong collaboration.

Key Responsibilities

Operational Oversight:

• Ensure the programs overall operations continuously run efficiently, delivering program services in the most consistent manner possible
• Responsible for the development, implementation and maintenance of program policies, procedures and activities consistent with MSP's mission, values and goals
• Provide periodic review, evaluation and modification of programs in accordance with MSP's mission and contractual obligations
• Responsible for the supervision of program staff, students, volunteers and interns
• Ensure that programs and activities reflect the needs of clients
• Responsible for determining staffing needs, participating in the interviewing process, aligning staffing with budgets, managing resources, and manage staff performance
• Plan staffing levels in accordance with budgets; ensures appropriate numbers of staff are scheduled in each program and on each shift to meet / exceed program delivery
• Partners with the Human Resources Department to recruit, interview, select, hire, and employ an appropriate number of staff to meet program goals
• Coach, mentor, and develop staff, including onboarding; empower employees to take responsibility for their jobs and goals.
• Enhance relationships with other City/Community Services including WFPS, WPS, EMR, and all outreach teams (RaY, DCSP, Salvation Army, etc.) as well as partner representatives from the Province.
• Work closely with City Services to respond to 311 calls pertaining to encampments and encampment clean-ups
• Leading sector Encampment Coordination meetings with internal and external collaborators, and updating on existing encampments and people living unsheltered
• Supporting required outcomes related to the Province's Your Way Home Strategy (YWH), ensuring accurate data keeping on community members wanting to be housed, maintaining positive relationships with internal/external housing partners (Sunshine House, Siloam Mission, etc.), attending all YWH meetings
• Tracks participant transitions from Transitional Housing into other housing options, including MSP-operated housing; once housed within MSP, internal tracking is managed by the assigned Case Management Coordinator with re-entry into encampments triggering a return to outreach support.
• Create streamline approaches to collect and review data
• Review daily documentation and provide feedback, recommendation and coordination, within MSP and other outreach services.

Cultural Safety & Security:

• Create a culturally safe and secure environment where people feel safe and draw strength in their identity, culture and community
• Provide direct service to community members through crisis intervention, counseling, case management,[KM1] [JM2] participant grievance/dispute resolution, outreach, and other service activities as necessary in conjunction with other departments
• Ensure full 24/7 staff coverage across program

Participant Services:

• Model and nurture a trauma-informed care approach in all interactions with staff and participants; mentor staff to develop and strengthen their knowledge and understanding of trauma-informed care
• Intervene in participant crises as requested or required
• Create systems that identify, address, and support community members living unsheltered or in communities
• Develop integrated approaches that enhance the collaboration between outreach, and case work.

Leadership, Team Supervision & Team Coordination:

• Manage, train, and coach staff, developing a strong and skilled team
• Oversee schedules for all shifts, resolve scheduling issues, and fill in scheduling gaps as needed
• Ensure staff receive timely and meaningful feedback about job performance, conduct, and attendance; ensure documentation is provided
• Help ensure effective communication across shifts
• Directly address and manage staff issues, including staff complaints, conflict resolution, and disciplinary issues; document issues and ensure appropriate team members are notified on matters of concern
• Provide support to all staff including responding to emergencies from staff on-site or from on-call providing site coverage
• Participate in program and organizational development, and attend staff and team meetings

On-Call Duties:

• Ensure you are available to your team in accordance to the on-call policy
• Participate in on-call rotational support.

Qualifications

• Post-secondary education in Social Work, Psychology, or a related field is considered an asset
• Two years' exemplary management experience in a non-profit setting, preferably in the human services/ social services sector
• Two years' experience working with a diverse population, with sensitivity to differences in socioeconomic status
• Applied Suicide Intervention Training, First Aid/CPR and NVCI are considered an assets
• Knowledge and training in working with a vulnerable population experiencing chemical dependency, mental illness and homelessness
• Extensive knowledge of addictions, mental health and co-occurring disorder best practices
• Demonstrated problem solving and crisis/risk assessment and intervention skills
• Ability to apply Harm Reduction and Housing First philosophies in day-to-day work and interactions
• Excellent interpersonal, listening, oral and written communication and conflict de-escalation and resolution skills
• Ability to maintain a positive collaborative relationship among staff
• Excellent planning, organizational, problem solving and facilitation skills
• Windows and MS Office proficiency
• Strong knowledge, commitment and demonstrated ability to apply diversity, equity, cultural safety, pro-choice, social determinants of health, population health, anti-oppression, harm reduction, trauma-informed and community development principles in all aspects of the work.
• Ability to work flexible hours to allow for attendance at meetings and may include evening, holiday, or weekend consultation.
• Knowledge of Indigenous Culture
• Knowledge of TRC Calls to Action, MMIWG Call to Justice, and UNDRIP
• Additional languages (Indigenous) are considered an asset
• Expert problem solver, analytical thinker, and decision-maker
• Experience working in a Unionized environment is considered an asset
• Experience in crisis intervention and conflict resolution skills
• Knowledge of the effects of poverty and the detriment of health is essential
• Ability to effectively manage budgets and resources
• Experience in payroll and/or scheduling software is considered an asset
• Satisfactory Criminal Record with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check
• Valid Driver's License

WORKING CONDITIONS

• Fast-paced environment with occasional high pressure or emergent situations
• Work hours subject to program needs to ensure coverage during all hours of operation.
• Frequent use of computer, keyboard, copy/fax machine and cell phone
• Work is primarily performed in an office setting location, using standard office equipment associated with the position (computer, printer, desk phone, cell phone)
• Some physical work, including lifting, bending, climbing stairs, carrying up to 35 pounds
• May encounter challenging behaviors

Qualifications

• Post-secondary education in Social Work, Psychology, or a related field is considered an asset
• Two years exemplary management experience in a non-profit setting preferably in the human services/ social services sector
• Two years' experience working with a diverse population, with sensitivity to differences in socioeconomic status
• Applied Suicide Intervention Training, First Aid/CPR and NVCI are considered an asset
• Knowledge and training in working with a vulnerable population experiencing chemical dependency, mental illness and homelessness
• Extensive knowledge of addictions, mental health and co-occurring disorder best practices
• Demonstrated problem solving and crisis/risk assessment and intervention skills
• Ability to apply Harm Reduction and Housing First philosophies in day-to-day work and interactions
• Excellent interpersonal, listening, oral and written communication and conflict de-escalation and resolution skills
• Ability to maintain a positive collaborative relationship among staff
• Excellent planning, organizational, problem solving and facilitation skills
• Windows and MS Office proficiency
• Strong knowledge, commitment and demonstrated ability to apply diversity, equity, cultural safety, pro-choice, social determinants of health, population health, anti-oppression, harm reduction, trauma-informed and community development principles in all aspects of the work.
• Ability to work flexible hours to allow for attendance at meetings and may include evening, holiday, or weekend consultation.
• Knowledge of Indigenous Culture
• Knowledge of TRC Calls to Action, MMIWG Call to Justice, and UNDRIP
• Additional languages (Indigenous) are considered an asset
• Expert problem solver, analytical thinker, and decision-maker
• Experience working in a Unionized environment is considered an asset
• Experience in crisis intervention and conflict resolution skills
• Knowledge of the effects of poverty and the detriments of health is essential
• Ability to effectively manage budgets and resources
• Experience in payroll and/or scheduling software is considered an asset
• Satisfactory Criminal Record with Clear Vulnerable Sector Search and a Clear Adult Abuse Registry Check
• Valid Driver's License

Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves, where culture, language and perspectives drive a high standard of care and service. Therefore, preference will be given to Indigenous people and those who reflect the people/population we serve. Applicants are asked to self-declare in their cover letter along with describing how they meet the above qualifications.

We thank all applicants but only those selected for an interview will be contacted.