Manager / Location Head Coach

Impact Martial Arts – Niagara Location

Location: Niagara, ON

Position Type: Full-Time

Compensation: $35 per hour + 15% of net profit bonus

Expected Hours: 30–40 hours per week

About Impact Martial Arts

Impact Martial Arts is a fast growing, values driven martial arts organization focused on building confident, disciplined, and respectful kids through structured Muay Thai training and life skills education. Our Niagara location is a flagship growth studio, and we are looking for a strong leader to own daily operations, team performance, and member experience.

This is not a desk job. This is a leadership role for someone who can coach, manage, and execute.

Role Overview

The Manager / Location Head Coach is fully responsible for the success of the Niagara location. This role combines club management, team leadership, coaching excellence, and business performance ownership.

You will lead from the front on the mats, at the front desk, and behind the scenes. You are accountable for staff performance, member experience, cleanliness, scheduling, retention, and profitability.

Key ResponsibilitiesOperations & Leadership

• Oversee all day to day operations of the Niagara location
• Ensure a professional, welcoming, and high energy environment for students, parents, and staff
• Lead and enforce Impact Martial Arts systems, standards, and brand expectations
• Act as the primary decision maker on site during operating hours
• Communicate consistently with ownership on performance, challenges, and opportunities

Staff Management & Development

• Recruit, onboard, train, and develop instructors and front desk staff
• Schedule and supervise staff to ensure full coverage and smooth operations
• Hold staff accountable to customer service, safety, and performance standards
• Lead by example in attitude, punctuality, professionalism, and work ethic
• Address employee issues promptly and escalate when necessary
• Provide backup coverage when staff are absent

Coaching & Programming

• Coach or instruct a minimum of 3 classes per week
• Maintain high quality class delivery aligned with Impact curriculum
• Support student progression, retention, and family engagement
• Assist with testing, evaluations, and student milestones
• Uphold safety standards on the mats at all times

Member Experience & Sales Support

• Ensure every member and guest feels welcomed, supported, and valued
• Support new member tours, trials, and sign ups when required
• Resolve member concerns professionally and efficiently
• Communicate promotions, events, and updates clearly to families
• Support retention initiatives and community engagement efforts

Facility & Safety Oversight

• Maintain cleanliness and organization of the facility daily
• Oversee equipment condition and report maintenance needs promptly
• Ensure all safety protocols are followed for staff and students
• Lead and participate in regular cleaning and upkeep routines

Business Performance & Reporting

• Track and report key performance metrics weekly and monthly
• Support marketing promotions and ensure staff are trained on current offers
• Monitor expenses, staffing efficiency, and operational effectiveness
• Contribute directly to the profitability of the location

Required Qualifications

• Proven experience in martial arts, fitness, or youth program leadership
• Strong coaching background in Muay Thai, Kickboxing, or similar discipline
• Experience managing staff in a service based environment
• Confident communicator with strong leadership presence
• High level of organization, accountability, and follow through
• Comfortable with basic computer systems and CRM platforms
• Ability to work independently and make sound decisions under pressure
• Must pass Police Vulnerable Sector Check
• Must have First Aid & CPR Cert

Ideal Candidate Traits

• Leader first, coach second, manager always
• Takes ownership and does not wait to be told
• Calm, firm, and professional with staff and parents
• Energetic, disciplined, and solutions focused
• Driven by results, standards, and growth

Compensation & Growth

• $35 per hour base rate
• 15% of net profit bonus tied directly to location performance
• Dental and Medical
• Opportunity to grow into multi location leadership as Impact expands

Job Type: Full-time

Pay: $30.00-$35.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Dental care
• Profit sharing
• Store discount

Willingness to travel:

• 50% (preferred)

Work Location: In person