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Title SAP C4C Consultant

9 hours ago

Montreal, Quebec, Canada Syntax México Full time

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America's largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

The
SAP C4C Functional
will be responsible for the overall design, configuration, implementation and support of
SAP Cloud for Customer (C4C)
solutions including Sales, Service, and integration with SAP ERP/S4 or other third‑party systems.

This role ensures that business requirements are translated into efficient, scalable, and best‑practice C4C solutions that align with the organization's digital transformation roadmap.

Key Responsibilities
Business Requirements & Solutions

  • Facilitate the implementation and support of the SAP C4C solution to enhance the clients' business functionality and overall performance, while maintaining a high degree of customer satisfaction.
  • Analyze business requirements and translate them into appropriate C4C system solutions; identify, interpret, validate and document customer requirements.
  • Lead solution architecture discussions, defining functional and technical design documents.
  • Facilitate workshops to collect and map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs.
  • Identify gaps, issue and propose work around solutions or custom SDK solutions.
  • Design and implement custom SDK solutions with the technical team to meet business requirements.
  • Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems.

Implementation & Configuration

  • Configure and customize SAP C4C objects such as Business Roles, Work Centers, Business Partners, Activities, Quotes, Opportunities and Contracts.
  • Develop business rules, workflows, and approval processes.
  • Manage C4C Data Migration (Data Workbench, Migration Templates, OData feeds).
  • Participate in testing (Unit, SIT, UAT) and assist with user training and change management.

Integration & Technical Oversight

  • Partner with CPI/Integration teams to define integration services and communication arrangements.
  • Support design of interfaces using SOAP, OData, or REST APIs.
  • Ensure security, authorization, and data governance within SAP C4C.

Governance & Continuous Improvement

  • Establish design guidelines, documentation standards, and reusable templates.
  • Provide expert guidance on SAP C4C roadmap, release management, and innovations.
  • Collaborate with cross‑functional teams (Sales, Service, IT, Integration, and Analytics).

Required Skills & Experience

  • Bachelor's Degree in Computer Science, Information Systems, or Business Administration.
  • 5–10 years of experience in SAP solutions, including 5+ years in SAP C4C.
  • Proven experience with SAP C4C Sales & Service modules.
  • Strong understanding of Master Data Management (Employee, Customer, Product) in SAP C4C.
  • Experience with Integration techniques (SAP CPI, SOAP/XML, OData, IDoc, RFC).
  • Knowledge of authorizations, scoping, fine‑tuning, & business configuration within C4C.
  • Exposure to SAP S/4HANA integration and SAP C4C V2 preferred.
  • Bilingual - French and English mandatory.
  • Excellent communication, stakeholder management, and documentation skills.

Soft Skills

  • Strong business acumen in sales and service processes
  • Analytical and problem‑solving mindset
  • Ability to lead workshops and end‑to‑end solutions
  • Clear communication with both business and technical teams
  • Commitment to agile methodologies and continuous learning

Why Syntax?
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

  • Competitive, above-average compensation
  • Global tourist: With us, you can also work from abroad from time to time
  • Flexible working time models, home office
  • Attractive benefits, e.g. company pension scheme or various health offers
  • A modern environment in which the "you" is part of it
  • Open feedback culture, flat hierarchies and a motivated team
  • Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.