Technical Publications Manager

As a Technical Publications Manager, you will oversee the entire process of creating technical documentation and manage a team of technical writers and technical illustrators to ensure the production of high-quality materials. This role involves planning, organizing, and coordinating the creation and delivery of technical documents, including user manuals, service manuals, parts manuals, training materials and machine label artwork. As a manager, you will be responsible for scheduling publication activities, developing improved methods for material creation, assessing team performance, and ensuring effective communication with other departments.

Location: 54 Morton Avenue East, Brantford, ON

Shift: 8:00am - 4:30pm; Monday - Friday

Job Duties

• Lead and manage a team of technical writers and illustrators to ensure timely and accurate production of technical documentation.
• Develop and maintain documentation processes and standards to ensure consistency and quality across all technical publications.
• Work with cross-functional teams, such as product development, engineering, and service, to gather information and feedback for documentation updates and revisions.
• Ensure that technical documentation meets industry standards and regulatory requirements.
• Schedule and direct publication activities based on priorities to ensure timely delivery of materials to end customers.
• Assess staffing requirements and provide ongoing support, mentoring, and training to team members.
• Review and actively manage team performance
• Foster a collaborative work environment, encouraging professional development and continuous improvement.

Skills and Experience

• Previous experience developing and implementing methods for creating and streamlining the authoring and publishing process.
• Able to provide training and support to technical writers and illustrators on writing and illustrating best practices, new tools, and technologies.
• Willing to learn, open-minded, flexible, organized, and detail-oriented
• Previous experience in technical writing, illustrating, and experience in managing publication activities, with strong organizational and proofreading skills.

Qualifications

• Education and training within Communications, Technical Writing, Engineering, Computer Science or equivalent.
• Knowledge of technical writing, illustrating and manual publishing tools such as Paligo CMS, Adobe InDesign, SolidWorks and SolidWorks Composer.
• Proficiency in Microsoft Office Suite and Adobe Creative Suite.
• Previous experience as a technical writer.
• Experience managing technical publication activities.
• Excellent organizational skills with electronic files/folders.
• Strong proofreading skills and ability to provide constructive feedback.

What We Can Offer You

• Family-Oriented Company: Lots of social events, BBQ's, pizza parties and more
• Competitive Wages and Profit Sharing: In addition to competitive wages, we celebrate our financial success together through profit sharing.
• RRSP Matching Program: Retirement planning? We've got your back
• Skills Development and Training Reimbursement: An opportunity to self-identify industry-related learning opportunities available for pre-approval and repayment.
• Company-Paid Healthcare Benefits and EAP: Your well-being matters. Our healthcare benefits go beyond prescriptions and medications. Take advantage of massages, physiotherapy, vision coverage and more Plus, our Employee and Family Assistance Program (EAP) offers many exciting free programs.
• Active Social Committee: Take part in our annual family picnic, adult and children's Christmas parties, theatre events, sporting events and tournaments, family outings, and discounted admission prices for attractions across Ontario

Why work for Tigercat Industries group of companies?

We're more than just a company – we're a tight-knit family, who thrives on teamwork and is dedicated to pushing the boundaries of innovation. We believe in fostering a safe, encouraging and collaborative environment where your contributions and talents are valued and supported.

Interested in learning more? Visit our FAQ page or explore what our employees have to say by watching their Tigercat story

Tigercat strives to create a respectful, accessible, and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources for assistance. Click here to read more about Tigercat's Accessibility Plan.