Outreach Manager

Status: Temporary, Full-time

Salary Range: $70,000 - $85,000

Location: Maple Ridge, BC

Schedule: Monday to Friday - 8:30am to 4:30pm

Start Date: As soon as possible

End Date: May 2027 or Return of Incumbent

The Position:

The Program Manager of Maple Ridge Outreach Services and the HUB program will be responsible for the safe and efficient operation and management of Maple Ridge outreach services, the day to day operations of the Maple Ridge HUB program and Rental Subsidy Program Outreach Program. This role will operate in accordance with BC Housing guidelines, Fraser Health Authority, Vancouver Coastal Health and the policies of Coast Mental Health.

Your goal will be to provide a strength-based, culturally safe and trauma-informed approach to inform all aspects of service delivery for vulnerable clients with direct experience of being unhoused or precariously housed clients. You will support staff in employing the principles of psychosocial rehabilitation, harm reduction, motivational enhancement and other evidence-based best practices to assist clients to move forward in their recovery and life goals.

This position leads a team of unionized staff in two sites in Maple Ridge (Alouette Outreach and the Maple Ridge HUB programs). You will establish a positive, healthy and safe work environment for this team, and manage all aspects of the employee lifecycle.

Program leadership includes risk management for the programs including safety aspects, financial management of program budgets, working in partnership with the BC Housing and Coast Safety Teams, and developing program plans in alignment with overall Coast strategies and operational plans.

You will operate in a collaborative manner, not only with other Housing/Outreach Program staff but in partnership with the friends and family members of clients, community agencies, and any agency or person who is committed to positive outcomes for clients. As part of the Coast leadership team, you will collaborate and openly communicate with other leaders across the organization.

The Person

The ideal candidate has strong knowledge of mental illness and substance use issues and the overarching social structures in which people find themselves unhoused. Current or recent experience working with unhoused and highly vulnerable population is essential for this position, a working knowledge of all related legislation is required. A good understanding of community and social services in the Maple Ridge and Vancouver area will support your success in this role.

We are looking for someone with established leadership skills, and experience working with unionized staff – knowledge and experience with the HEU Collective Agreement would be ideal.

Other skills critical to this role include the ability to problem solve, planning and organizational skills, financial management, and strong computer proficiency. Communication skills and the ability to build relationships and engage effectively with partners internally and externally are critical to this role.

The successful candidate will be passionate about the mission of Coast and will be committed to achieving our strategic priorities.

The Qualifications

We require a minimum of 3 years' experience in mental health, with experience in outreach/housing programs working with concurrent disorders, and 3 years of supervisory and administrative experience.

A degree from a recognized post-secondary institution in social services or social work is required; a professional designation or degree in social work or psychiatric nursing would be considered an asset. Coast will consider an equivalent combination of education, training and experience.

You must have a current First Aid/CPR certificate, training in Crisis Management, a Valid B.C. Driver's License and access to a reliable vehicle.

Successful completion of a Criminal Records Check will be required.

About Coast

Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada and operates a large array of innovative housing and community-based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.

Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services. Coast is deeply invested in cultural safety, reconciliation, and anti-racism. Our employees receive training on cultural humility, trauma-informed practice, and inclusive leadership. We strive to reflect the communities we serve and value lived experience alongside professional qualifications.

Why Coast

• We recognize safety as a top priority for the organization.
• We believe in our people and recognize hard work.
• We operate client-centered care under the principles of psychosocial rehabilitation.
• We offer a variety of work placement opportunities within the organization.
• We strive to be the best that we can be.
• We hold Exemplary Standingwith Accreditation Canada.
• We have been recognized with numerous awards for our innovative programming.
• We care about our employees, and believe in living our values and culture throughout the organization

Some of the Benefits we Offer

• 100% employer-paid benefits for employees and their families.
• Vision Care, Dental Care, Prescription Drugs, Naturopath, Acupuncture, Chiropractic, Group Life, Massage therapy, Physiotherapy, and Unlimited Out-of-Province and Out-of-Country Emergencies.
• General sick-leave accruals.
• Long-term disability programs. Short-term disability programs available to exempt positions only.
• 5 days of paid leave for Indigenous Employees for Ceremonial, Cultural, and Spiritual events per year.
• 8 weeks of paid leave for gender affirming care for medical procedures for transgender and gender diverse employees, cumulative total.
• Employee and Family Assistance Program, which includes personal counselling, Life Coaching, Financial Coaching, Legal Referral and Advisory Services, and Health Coaching. In addition, Coast provides a cognitive behavioural therapy program (CBT abilities program) and Headversity for managing a variety of life issues and includes self-paced therapeutic support.
• Municipal Pension Plan with guaranteed lifetime monthly pension when you retire. More information can be found at:

***For any unionized positions, current/internal Coast employees must apply within seven (7) days of the posting date with their internal UKG account (using their Coast email address), in order to be considered as an internal applicant. Current/internal Coast employees who apply to a unionized position using an external account (or email), or after the seven (7) day deadline will be considered an external candidate. In this case, seniority will not be considered.***

Coast Mental Health is committed to creating a culture of diversity and is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, gender, ethnicity, sexual orientation, religion or disability.