Scheduler

ICAN INDEPENDENCE CENTRE AND NETWORK

ICAN is a community-based non-profit organization dedicated to supporting individuals in living independently and inclusively in the community through personalized support and rehabilitation services.

JOB SUMMARY

We are seeking a Scheduler to join our team to coordinate and maintain staff and client schedules efficiently and accurately. This role ensures service needs are met in a timely manner while supporting clients and staff within organizational policies, collective agreements, and ministry requirements. The Scheduler provides direct scheduling support, resolves scheduling inquiries, and contributes to smooth day-to-day operations.

KEY RESPONSIBILITIES

· Create, maintain, and update client and staff schedules accurately and efficiently.

· Respond to staff and client scheduling inquiries in a professional and timely manner.

· Assist with vacation, overtime, and leave requests according to policies and agreements.

· Support continuity of care by ensuring schedules meet client needs and service targets.

· Participate in the on-call scheduling rotation, including occasional evenings or weekends, to address urgent scheduling issues.

· Maintain accurate records for payroll, scheduling, and reporting purposes.

· Identify scheduling trends and recommend process improvements.

· Collaborate with leadership on workforce planning and service delivery needs.

QUALIFICATIONS

Education

· College diploma or bachelor's degree in office, business, health administration, or a related field, or equivalent experience.

· 1–3 years experience in scheduling, staff coordination, or operations in community support services, healthcare, or nonprofit settings.

Skills & Qualifications

· Strong computer proficiency (MS Access, Excel, Word; scheduling software experience an asset).

· Excellent organizational, communication, and time management skills.

· Ability to problem-solve, prioritize, and work under pressure.

· Strong interpersonal skills and the ability to coach, support, and motivate staff.

· Knowledge of relevant legislation, regulations, and collective agreements.

· Bilingualism (English/French) is an asset.

Experience & Assets

· Experience working in a unionized environment considered an asset.

· Experience in community support services, health care, or a related field is an asset.

WORKING CONDITIONS

· Full-time, permanent position.

· Standard office environment with frequent use of computers and scheduling systems.

· Participates in the on-call scheduling rotation, including occasional evenings or weekends, to address urgent scheduling needs.

· Reports to: Manager of HR

WHY JOIN ICAN?

· Be part of a mission-driven organization that values independence, dignity, and community inclusion.

· Support meaningful client services through effective scheduling and team leadership.· Work in a collaborative environment that values innovation and professional growth.

· Competitive compensation and benefits package.

APPLICATION PROCESS

Interested candidates should submit a cover letter and resume quoting JOB ID (SCH2025) with attention to Human Resources Manager by November 28, 2025 via:

Email: -

Fax:

In Person: 765 Brennan Road. Sudbury ON P3C 1C4

ICAN is an equal opportunity employer and encourages all qualified applicants to apply. ICAN welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Work Location: In person