Team Lead

Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

MISSION DU POSTE
En tant que membre de l'équipe de direction du magasin New Balance, le chef d'équipe de vente au détail à temps partiel participe à des tâches telles que l'ouverture/la fermeture du magasin, l'atteinte des résultats et la prestation d'une expérience exceptionnelle aux clients. Vous serez un modèle en incarnant les compétences fondamentales de New Balance.

RESPONSABILITÉS PRINCIPALES

• Être une présence positive et inspirante sur le plancher de vente tout en communiquant et en encadrant les associés de manière professionnelle
• Être axé sur les résultats en atteignant les indicateurs clés de performance du magasin grâce à la formation et au développement des associés
• Offrir une excellente expérience client en utilisant notre modèle de service GUEST
• Ouvrir et fermer le magasin
• Respecter les règles de sécurité et de signalement, y compris les procédures de levage appropriées

EXIGENCES POUR RÉUSSIR

• Expérience de supervision dans le commerce de détail (2 ans préférée)
• Diplôme d'études secondaires ou équivalent
• Capacité démontrée à diriger une équipe
• Solides compétences en service à la clientèle et en communication verbale
• Disponibilité pour travailler selon un horaire flexible afin de répondre aux besoins d'un commerce de détail dynamique, incluant les fins de semaine et les jours fériés
• Capacité à : soulever fréquemment des charges de 4 lb ; soulever occasionnellement un maximum de 8 lb ; s'agenouiller ou s'accroupir fréquemment ; déplacer des boîtes de produits jusqu'à 50 lb (avec assistance si nécessaire) ; rester debout pendant de longues périodes ; monter occasionnellement des échelles ; monter et descendre fréquemment des escaliers (selon l'emplacement)

JOB MISSION
As part of the New Balance retail leadership team, the part-time Retail Team Lead assists with duties such as opening/closing the store, driving results and delivering a world class experience for our guests. You will lead by example through New Balance's Core Competencies.

Major Accountabilities

• Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
• Be results-driven in achieving our store key performance indicators through training and development of our associates
• Deliver a great guest experience utilizing our GUEST service model
• Opening/closing the store
• Follow safety and reporting regulations, including proper lifting procedures

Requirements For Success

• 2 years' retail supervisory experience preferred
• High school diploma or equivalent educational experience
• Demonstrated leadership ability
• Strong customer service and verbal communication skills
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
• Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)

Flexible Work Schedule
For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations.

Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.