Automotive Service Dispatcher

Lions Gate Dodge
, proudly serving North Vancouver and the surrounding communities, is a well-established dealership with a strong reputation for customer service and automotive excellence. Formerly Coast Chrysler, we are now part of the
Steve Marshall Group
, bringing a renewed focus on operational discipline, performance, and employee development under experienced, hands-on leadership.

We are building a high-performing service operation that values efficiency, accountability, and teamwork. As we continue to elevate our Fixed Operations performance, we are seeking a
Service Dispatcher
who thrives on managing workflow, maximizing technician productivity, and keeping the shop running smoothly and profitably.

This role is ideal for someone who understands dealership service operations, enjoys making real-time decisions, and takes pride in improving cycle time, technician efficiency, and overall customer experience. If you want to play a critical role in a fast-paced service department — and be part of a dealership committed to continuous improvement and growth — we want to hear from you.

Position Overview

We are seeking an experienced and organized
Automotive Service Dispatcher
to manage technician workflow and shop productivity. This role is critical to controlling
cycle time, technician efficiency, and overall service department performance
. The ideal candidate understands dealership operations and thrives in a fast-paced environment.

Key Responsibilities

• Dispatch repair orders to technicians based on skill level, certification, and job complexity

• Actively manage shop workflow to minimize delays and improve cycle time

• Monitor technician availability and adjust assignments throughout the day

• Prioritize waiters, internal work, warranty repairs, and comeback vehicles

• Coordinate with Service Advisors to provide accurate job status updates

• Work closely with the Parts Department to ensure parts availability prior to dispatch

• Track and manage open repair orders to prevent aging and stalled vehicles

• Ensure completed labor lines are properly booked for payroll and billing accuracy

• Support warranty compliance by assigning work to qualified technicians

Performance Focus Areas

• Cycle time reduction

• Technician productivity and efficiency

• Effective labor utilization

• Hours per repair order (H/RO)

• Shop flow and stall management

Qualifications & Skills

• Previous experience in an automotive dealership service department required

• Dispatcher, Shop Foreman, or Technician experience preferred

• Strong understanding of repair orders and labor operations

• Ability to multitask and make real-time decisions

• Excellent communication and organizational skills

• Proficient with dealership DMS systems (CDK, Reynolds & Reynolds, Dealertrack, etc.)

• Ability to work well under pressure in a high-volume environment

What We Offer

• Competitive compensation based on experience

• Benefits package including health, dental, and vision

• Paid vacation and holidays

• Stable, professional work environment

• Opportunity to play a key role in shop performance and growth

If you believe you'd be a great fit for this role and our team, we'd love to hear from you Please submit your resume for consideration. We sincerely thank all applicants for their interest — however, only those selected for an interview will be contacted.

We are proud to be an
equal opportunity employer
committed to creating a workplace that is welcoming, inclusive, and respectful. All employment decisions — including recruitment, hiring, training, promotion, and compensation — are made without regard to race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable law.

We believe
diversity and inclusion make our team stronger
, and we're dedicated to fostering an environment where every employee feels valued, supported, and empowered to succeed.

If you require an accommodation during the selection process, please let us know. We will work with you to ensure your needs are met in accordance with applicable laws.