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Sr. ServiceNow ITOM/CMDB Developer

2 weeks ago

Calgary, Alberta, Canada Accion Labs Full time

Tools/Tech

  • ServiceNow ITOM suite:
    Discovery, Service Mapping, Event Management, CMDB
    .
  • CMDB/CSDM
    design, CI relationships, reconciliation, normalization, lifecycle, governance.
  • JavaScript
    ,
    Glide API
    ,
    Flow Designer
    ;
    MID Server
    configuration/troubleshooting.
  • Integrations:
    REST/SOAP/APIs
    ; cloud platforms
    AWS, Azure, GCP
    ; enterprise tool integrations.

About the Team & Impact

You'll support ServiceNow work, focusing on IT Operations Management and CMDB health for an enterprise environment. The role drives reliable discovery, accurate CI relationships, and robust integrations that enable event management and service mapping at scale.

Responsibilities

  • Lead ITOM Discovery
    across hybrid environments to improve CI coverage and accuracy.
  • Design and govern CMDB/CSDM
    models to enforce data quality, normalization, and reconciliation rules.
  • Implement Service Mapping
    to align application services with infrastructure and dependencies.
  • Optimize Event Management
    to reduce noise and improve incident correlation.
  • Develop scripts and flows
    (JavaScript, Glide API, Flow Designer) to automate data, workflows, and integrations.
  • Configure and troubleshoot MID Servers
    to ensure secure, reliable discovery across networks.
  • Integrate ServiceNow
    with cloud platforms (AWS, Azure, GCP) and enterprise tools via REST/SOAP/APIs.
  • Document architecture and runbooks
    to support operations and CMDB governance.