IT Technologist

2 days ago

Comox BC, Canada CAE Full time $60,000 - $90,000 per year

À propos de ce poste

At CAE, our Technology & Product Development team is dedicated to shaping the future with immersive systems and pioneering technologies that elevate safety and readiness worldwide.

From VR/AR solutions to cutting-edge flight simulation, you'll work alongside brilliant minds in a rewarding and supportive environment with opportunities to learn and grow every day.

Simply put, you're empowered to tackle challenges with a team that embraces bold ideas and a commitment to safety and excellence on a global scale. With a career that blends flexibility, creativity, and impact, you'll play a vital role in an innovative and collaborative team, driving next-generation tech solutions for the moments that matter most.

Role Overview

We are seeking an experienced IT Support Specialist to provide on-site technical assistance at COMOX and remote end-user support for CAE Staff at CFB Comox. This role will ensure smooth IT operations, resolve technical issues promptly, and maintain high service standards for all users.

Key Responsibilities

  • On-Site Support at CFB Comox
    • As part of the D&S Canada IT Team Assist with IT infrastructure and operational needs.
  • Maintain and troubleshoot hardware, network connectivity, and peripheral devices.
  • Support deployment and configuration of systems and applications.
  • End-User Support for CAE users at CFB Comox
    • Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, and software.
  • Respond to service requests and incidents via ticketing system.
  • Guide users through problem-solving steps and escalate complex issues when necessary.
  • General IT Duties
    • Ensure compliance with company IT policies and security standards.
  • Document processes, solutions, and maintain accurate asset records.
  • Assist with onboarding/offboarding of employees and device provisioning.

Qualifications

  • Canadian Government Security Clearance at Secret or higher.
  • Diploma or degree in Information Technology or related field.
  • 2+ years of experience in IT support or helpdesk roles.
  • Strong knowledge of Windows OS, Office 365, networking basics, and remote support tools.
  • Excellent troubleshooting and communication skills.
  • Ability to work independently and manage multiple priorities.

Preferred Skills

  • Experience with enterprise ticketing systems (ServiceNow).
  • Familiarity with VPN, remote desktop, and collaboration tools.
  • Knowledge of ITIL practices is an asset.

Type d'emploi

Régulier

CAE remercie tous les candidats de leur intérêt. Toutefois, nous communiquerons uniquement avec les candidats dont l'expérience et la formation correspondent aux exigences du poste.

Employeur offrant l'égalité des chances

CAE est un employeur souscrivant au principe de l'égalité des chances pour garantir l'égalité des chances à tous les candidats, sans distinction de race, de nationalité, de couleur de peau, de religion, de sexe, d'identité et d'expression de genre, d'orientation sexuelle, de handicap, de neurodiversité, de statut d'ancien combattant, d'âge ou d'autres caractéristiques protégées par les lois locales.

Si vous ne vous reconnaissez pas dans toutes les exigences énumérées dans l'offre d'emploi, nous vous encourageons néanmoins à prendre contact avec nous et à poser votre candidature. À CAE, tout le monde est invité à contribuer à notre succès. Si des aménagements raisonnables sont nécessaires pour participer au processus de candidature ou d'entretien, veuillez nous contacter à l'adresse suivante :

CAECarrieres-

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