Lending Technology Manager – Retail

Our Story & Purpose
We're Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We've made bold commitments to become net-zero by 2040 across all mortgages and loans, and we're actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we're proud to be consistently recognized as one of the country's Top Employers. If you're ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement – apply today

Your Role In Supporting Our Members
As the Lending Technology Manager – Retail & Commercial Lending, you will lead the design, delivery and continuous improvement of technology solutions supporting Vancity's retail and commercial lending portfolios. You will partner across business, credit risk, operations and IT to ensure end-to-end lending processes (from origination to servicing to portfolio management) are supported by scalable, secure and member-centric systems. Your focus will be on driving digital transformation, operational efficiency, data-driven decision making, and regulatory compliance.

This is a Full-time, Permanent role based at Vancity head office. Our head office is based in Vancouver, but we are open to candidates in BC and Ontario. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands when needed.

How You'll Make An Impact
Technology Strategy & Delivery

• Define and execute the technology roadmap for lending platforms (retail and commercial) aligned with Vancity's strategic objectives
• Lead end-to-end solution delivery including requirements gathering, vendor evaluation, system implementation, integration, go-live and post-launch optimization
• Partner with business stakeholders (Retail Lending, Commercial Lending, Credit Risk, Operations, Digital) to translate business needs into technical requirements
• Ensure systems support member experience, automation, straight-through processing (where possible) and scalability across product portfolios (e.g., mortgages, term loans, lines of credit, commercial lending)
• Evaluate emerging technologies (e.g., automation, workflow orchestration, data analytics, APIs) for application in lending contexts

Operations & Process Improvement

• Identify and implement process improvements in lending workflows (origination, underwriting, approval, servicing, portfolio monitoring) through technology enablement
• Monitor system performance, user experience and operational metrics; establish KPIs to measure success and drive continuous improvement
• Collaborate with Credit Risk, Compliance and Audit teams to embed controls, governance and regulatory adherence into technology solutions

Team & Vendor Management

• Lead and mentor a team of technology professionals (business analysts, developers, system integrators) focused on lending tech
• Manage relationships with external vendors, third-party service providers and internal IT teams; oversee contracts, SLAs and performance
• Ensure change management and user adoption are appropriately managed for lending systems enhancements

Data, Reporting & Analytics

• Work with data teams to ensure lending technology solutions feed accurate, timely data into analytics and reporting platforms supporting insight-driven decisions (credit portfolio performance, delinquency monitoring, member segmentation)
• Ensure data governance, integrity and security standards are maintained

Risk, Compliance & Security

• Ensure lending technology systems meet regulatory requirements (e.g., BCFSA, OSFI-relevant guidelines, data privacy in Canada)
• Partner with Information Security and Technology Risk teams to ensure secure architecture, controls over lending systems, vendor risk management, change management and incident response

What You'll Bring To The Team

• Bachelor's degree in Computer Science, Information Systems, Engineering or equivalent; MBA or Master's in Finance/Technology is an asset
• 7–10 years of experience in technology leadership roles within financial services, preferably focused on lending platforms
• Proven track record managing delivery of lending systems including origination, underwriting, servicing and portfolio management
• Strong understanding of retail and commercial lending processes, credit workflows, product lifecycles and financial services regulatory environment
• Experience with vendor selection, system integration, API design, cloud technology, SaaS platforms, workflow automation and data analytics
• Excellent leadership, communication and stakeholder management skills with ability to engage both business and technical audiences
• Strong problem-solving, strategic planning and decision-making skills; comfortable in dynamic, agile environments
• Knowledge of Canadian banking regulations, credit risk controls and data privacy/security frameworks preferred
• Ability to lead change, drive adoption and foster a culture of continuous improvement

You'll Thrive Here If You Are

• Strategic – You think long-term and align technology with business goals
• Collaborative – You build strong partnerships across technical and business teams
• Analytical – You use data to drive decisions and optimize performance
• Adaptable – You thrive in dynamic environments and lead change effectively
• Member-focused – You prioritize user experience and member impact in every solution

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.
What You'll Earn
This role offers a salary range of $102,200 to $153,200 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You'll Love Working Here
A career at Vancity is more than just a job, you're joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: We're the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada's Top Employers
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs
• Generous Vacation: New employees start with 3–4 weeks of vacation per year, with additional days earned over time
• Extra Stat Holidays: In addition to BC's 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness
• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone

Vancity Talent Programs
Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we're committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at We're here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.