Contractor Desk Associate

Job Overview

We are looking for an organized, customer focused contractor desk associate to join our team. In this role, you will be the main point of contact for contractors and builders, providing expert product knowledge, processing orders, and ensuring every project runs smoothly from quote to delivery.

Responsibilities

• Provide knowledgeable and professional customer service to contractors and trade clients
• Prepare accurate quotes, process orders, quotes, and manage special product requests
• Handle cash transactions accurately, including cashiering and cash handling procedures
• Maintain strong relationships with contractors, builders, and suppliers
• Manage POS systems efficiently and ensure proper merchandising of products
• Collaborate with the yard, and delivery department to ensure timely and accurate fulfillment of orders
• Stay current on product knowledge, pricing, and industry trends
• Demonstrate excellent phone etiquette when assisting customers over the phone
• Assist with inventory management and ensure the contractor sales area is organized and well-maintained
• Manage time effectively to balance customer service duties with sales goals

Skills

• Strong communication, and problem-solving skills
• Previous experience in building materials, construction supply, or a related retail environment preferred
• Proficiency in POS systems, cashiering, cash handling, and basic math skills for accurate transactions
• A positive, professional attitude with a strong commitment to customer satisfaction
• Understand blue prints and perform take-offs
• Excellent organizational skills for managing multiple tasks simultaneously
• Time management skills to prioritize duties efficiently during busy periods
• Knowledge of retail operations including sales techniques, merchandising, and product knowledge

This position offers an engaging work environment where your communication skills and sales expertise can thrive while delivering outstanding customer service.

Job Type: Full-time

Pay: $19.00-$24.00 per hour

Expected hours: 42.5 per week

Benefits:

• Dental care
• Designated paid holidays
• On-site parking
• Store discount
• Vision care

Work Location: In person