Internal: Temporary Full Time Customer Service Assistant

We are currently hiring 1 Temporary Full-Time Customer Service Assistant to join our Community Services Team.

*Please note this is a 3-month contract*

AbleLiving Services  is a non-profit organization providing personal support services to adults with disabilities living within their own home or one of our independent living facilities. Our clients direct and customize the services they receive and we support them to maximize their independence and enhance their quality of life. We provide services across the Golden Horseshoe in the Mississauga, Burlington, Stoney Creek and Hamilton communities.

Thrive Group is proud to be certified as one of Canada's Great Places to Work In addition, we have been recognized an awarded as:

• 2024/2025 Best Workplaces with the Most Trusted Executive Team
• 2024 Top 50 Best Workplaces in Canada
• 2023 Best Workplaces for Giving Back

POSITION SUMMARY:

Under the direction of the Manager, this position is responsible for providing a variety of administrative, customer service and scheduling functions.  The position coordinates various aspects of client and staff onboarding, scheduling, including master scheduling, cancellations and redeployment of staff and emergency coverage for temporary staff absences. The role processes applications and referrals for client service, including preliminary screening, consent & risk management. Provides customer service and reception functions, including complaint management, prioritization of duties, document management, memos, emails and processing a variety of reports. Answers the telephone and email and responds to general enquiries about services directing callers to appropriate person when necessary.  Responsible for triaging all calls and emails from stakeholders to the appropriate person. Acts as first point of contact for clients and community stakeholders, responding to service inquiries as assigned. 

EMPLOYMENT GUIDE:

• College diploma in business administration or related field preferred. 

• Proven ability to achieve high levels of customer service and have a solution-focused approach to service are essential for this position. 

• Must have at least two years administrative experience and be proficient in Microsoft Word, Excel and PowerPoint. 

• Previous experience working with scheduling systems and data collection software is preferred.

• Knowledge of human resources practices, labour laws, Employment Standards Act and Accessible Customer Service Standards an asset. 

• Experience working within a community based, non-profit environment preferred. 

• Must be proficient in English and be able to communicate effectively both verbally and in writing.

• Must possess excellent organizational skills, be able to maintain a high level of accuracy, attention to detail and multi-task effectively. 

• Should possess a valid driver's license and a reliable means of transportation.  

Job Type: Full-Time, temporary (3-month contract)

Deadline to Apply: Tuesday November 25 at 4:00 pm

We are currently hiring to fill an existing/new position on our team. While we thank all applicants for their applications, only those advancing to the interview stage will be contacted.

At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve and are committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at or email