Customer Service/Sales Representative

Sturgeon Valley Athletic Club (SVAC) is a private fitness facility offering a full range of fitness solutions to our members. Our vision is to be the number one private platinum fitness solution by providing second-to-none options to our members and those looking for a better fit for their training options. We have grown our business over the last 28 years with a strong commitment to health and wellness, serving our clients in St. Albert and the greater Edmonton area.

We are currently recruiting for enthusiastic individuals to join our team as Sales Associates. The ideal candidate is passionate about building relationships and providing exceptional customer service. We enjoy working smarter, not harder, developing a better life balance and a healthy team environment.

This position offers 25-40 hours per week (3-5 days per week) and will consist of a potential combination of the following shifts. Availability for certain shifts is open for discussion.

Weekday Shifts :

• 4:45 am to 11:30 am (Opening Shift)
• 9:00 am to 5:00 pm (Day Shift)
• 11:30 am – 7:30 pm (Afternoon Shift)
• 4:30 pm – 11:30 pm (Closing Shift)

Weekend Shifts :

• 6:45 am to 12:00 pm (Opening Shift)
• 12:00 pm to 5:15 pm (Closing Shift)

If this sounds interesting to you, please submit your resume today

What We Offer:

• Complimentary Gym Membership
• Discounts on Gym services
• Discounts on products offered by partnered companies
• Monthly sales incentive program

Position Summary

Reporting directly to the Sales Manager, the Sales Associate will model and uphold the high standards of Club Etiquette while presenting professional and friendly service to all Club Members and fellow staff. They will be responsible for Front Desk Operations and Membership Administration in accordance with Club Policies and Procedures.

The Sales Associate role is responsible for providing excellent customer service and member retention, with a larger focus on sales.

Duties and Responsibilities

• Learn and become proficient with using gym management software by utilizing tools such as making sales calls from prospective member lists, accurately gathering and collecting member information, assisting with booking appointments for members as requested, completing follow-up tasks, and managing POS interactions.
• Understand and proactively promote SVAC services, programs, and classes to our Club Members.
• Support Club Management on sales initiatives and promotional opportunities.
• Understand Club Policies and Procedures and ensure that these are always adhered to. Monitor the entrance and immediately attempt to resolve any system-generated issues at the point of entry (i.e. Failure codes, FOB issues, payment lapses, etc.). Entrance to the Club cannot be permitted until these items are resolved or approved by management.
• Become knowledgeable and familiar with the pricing models and be able to speak to them and answer any questions.
• Keep informed and up to date with all SVAC events and communication to better assist Club Members and prospects.
• Assist with any "special events" that may be scheduled during your shift (e.g. Sweat Crawl, Members Night, etc.).
• Develop positive and professional relationships with Members in support of personalized customer service and retention.
• Represent and advocate for SVAC in the community and at external events (e.g. Trade Show) as planned and scheduled.
• Maintain coffee and tea service in the Lounge as per SVAC policy and work with Housekeeping Associates to keep the area immaculate and inviting.
• Participate in cleaning protocols, tasks and schedules alongside Housekeeping Associates to ensure the Club is kept impressively clean, orderly, safe and secure.
• Refer to posted schedules and be aware of all staff members onsite during your shift. Assume leadership responsibility whenever SVAC Leaders are not present in the facility.

Skills and Qualifications

• Prior work experience in a sales position is preferred
• CPR, Emergency & Standard First Aid, and AED certification is required
• Proficiency with booking software is an asset
• Strong communication skills
• Strong time management and organizational skills
• Can work well alone and as part of a dynamic team
• Professional manner with a positive and friendly outlook
• Dedication and commitment to providing prideful service for the safety of SVAC Members and Staff

We thank all interested candidates for applying, however, only candidates considered for an interview will be contacted.

Job Types: Full-time, Part-time, Permanent

Pay: $16.00 per hour

Benefits:

• Discounted or free food
• On-site parking
• Store discount
• Wellness program

Ability to commute/relocate:

• St. Albert, AB T8N 5B2: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you available to work weekdays as well as weekend mornings and afternoons (shifts as listed in the posting)?
• Are you willing to obtain a criminal record check, if offered the position?

Work Location: In person