Guest Services

2 weeks ago

Dawson Creek BC, Canada Oak View Group Full time

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

The Guest Services staff are an essential part of events at the Ovintiv Events Centre. They perform key roles such as ticket scanning, ID checking, ushering and wrist banding.

This role pays an hourly rate of $18.75 CAD

Benefits for Part-Time roles: Pension matching

This position will remain open until April 10, 2026.

About the Venue:

The Ovintiv Events Centre operated by Oak View Group is the premier event facility providing a wide range of sports and entertainment opportunities for the Alberta and British Columbia Peace Region.

Responsibilities:

  • Provide excellent customer service to ensure guests have a great fan experience
  • Become familiar with ticketing, seating locations, procedures and building policies
  • Ensure areas are safe for patrons and staff
  • Perform ID checks of patrons to ensure they are of legal drinking age
  • Anticipate and correct any trouble situations in your area
  • Handle and respond to any guest complaints or issues
  • Perform other duties and responsibilities as required
  • Perform written event summaries after each shift
  • Assist with housekeeping items during and after events

Qualifications:

  • Experience in customer service is an asset
  • Must be friendly, courteous and polite with a positive attitude
  • This position requires the ability to be on your feet for extended periods of time
  • Confident working independently or as part of a team
  • Must have a flexible schedule that allows for evening and weekend work
  • Comfortable working in an environment where alcohol is served
  • Comfortable working in an environment that is often loud, dark and crowded
  • Must be willing and able to complete a Police Information Check
  • Must complete an Online Orientation and In-Person Training Session

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

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