Property Administrator

Purpose:

The Property Administrator is a key member of Lépine's team, ensuring the smooth operation of our newest resort-style luxury residence. Working closely with Superintendents and the building's dedicated service team, this role is essential in delivering an exceptional tenant experience. You'll combine strong operational skills with a resident-focused approach to create a welcoming, sophisticated environment that reflects the prestige of the property.

Responsibilities:

• Manage the full tenant lifecycle, from onboarding to lease renewals and terminations, ensuring seamless communication, attentive follow-up, and timely resolution of issues to enhance resident satisfaction and retention.
• Prioritize customer satisfaction and foster a resident-focused, luxury environment within the property.
• Deliver the Lépine Customer Service Promise throughout every stage of the tenant journey.
• Coordinate tenant arrivals, move-in/out processes, and elevator/loading dock bookings with care and precision.
• Maintain an accurate resident database, including tenant information and payment details.
• Keep various lists, including tenant and emergency contacts, up to date.
• Manage the building and parking access card system, maintaining comprehensive records of card/permit holders.
• Collect rent, address late payments, and manage key and fob requests professionally and discreetly.
• Ensure tenant insurance requirements are met, conducting bi-monthly audits to maintain compliance with building policies.
• Participate in a rotational on-call schedule, supporting the Superintendent with after-hours emergencies.
• Assist in releasing vacant apartments, support prospective tenants, provide curated property tours, and follow up attentively to maintain occupancy.
• Administer leases, including document preparation and file management.
• Manage sublets, assignments, and termination notices efficiently.
• Actively manage tenant renewals to maximize retention and maintain full occupancy in line with the property's luxury standards.
• Partner with the Property Management Team, sharing insights and supporting each other to ensure smooth property operations and an exceptional resident experience.
• Represent the property professionally at all times, including wearing the company uniform on-site.

Requirements:

• High school diploma or GED required; college diploma in business administration, property management, or equivalent experience is an asset.
• Minimum of 2 years' experience in property management or a related field.
• Strong organizational and administrative skills, detail-oriented, self-motivated, and highly professional.
• Demonstrated excellence in customer service with a positive, resident-focused mindset.
• Valid driver's license.
• Clean criminal record check.

Role-Specific Requirements:

• Resident-centric approach: understand perspectives, provide timely and accurate responses, and take personal responsibility for the resident experience.
• Willingness to wear the company uniform.
• Personal effectiveness: maintain a positive attitude, emotional control, passion for work, and effective time management.
• Strong communication skills, both verbal and written.
• Ability to build effective working relationships with employees at all levels of the organization.
• Sound judgment in decision-making and problem resolution.
• Ability to maintain confidentiality and handle sensitive information professionally.

We are an equal opportunity employer and welcome applicants from all backgrounds. We value diversity, inclusion, and a workplace where everyone can thrive. Discrimination of any kind is not tolerated, including on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other characteristic protected by law.

We are committed to providing accommodations for applicants with disabilities throughout the recruitment process. If you require any accommodations, please let us know so we can ensure you have equal access to all opportunities.

To support our recruitment process, we may use technology, including AI-based tools, to help review applications or summarize interview notes. However, all hiring decisions are made by our hiring team—not by automated systems.