Technical Solutions Manager

5 days ago

Vancouver, British Columbia, Canada Motor Coach Industries Full time

MCI
is North America's public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE and MCI D45 CRT LE CHARGE. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry's only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at
.

POSITION SUMMARY

The Technical Solutions Manager is responsible for successfully troubleshooting and providing technical support to both internal and external customers. In this critical role, the job holder travels to different sites to diagnose, troubleshoot and document service and maintenance occurrences with MCI's product.

WHAT YOU WILL DO:

  • Receive and respond to incoming customer calls and e-mail providing them with troubleshooting assistance and technical information
  • Assist customers in understanding service manuals
  • Initiate new coach warranty claims
  • Provide 24 hour on-call emergency support
  • Document trouble shooting procedures and product issues
  • Initiate and assist with campaign completion
  • Provide detailed information daily on new coach issues

  • Work with engineers to document, contain and countermeasure issues

  • Travel is required (90%) in Western Canada

WHAT YOU NEED TO BE SUCCESSFUL:

  • High School Diploma or GED
  • Experience programming vehicle electrical systems
  • Experience running electrical systems, power train, and air system diagnostics
  • Proficiency with I.O. Controls, Vansco, and Actia Muliplex electrical systems
  • Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products
  • CFC12-12 Certified and Technician Type II MV AC EPA Certification
  • Detailed knowledge of HVAC systems
  • Commercial Driver's License (CDL) with required medical cert. card (preferred)
  • Familiarity with the following software: Smartire/Smartwave, Amerex, Bendix ABS/Traction control, CAT, DDDL, Cummins Insite, ZF and Allison Transmission diagnostics, WABCO systems would be considered an asset.
  • Must be computer literate (Word, Excel, Microsoft products)
  • Superior customer service skills
  • *This role requires extensive travel to various locations Monday through Friday. Flexibility and availability for travel throughout the workweek are essential.

WHY JOIN OUR TEAM:

  • Extended Health Benefits
  • Pension Plan
  • Paid Vacation and Holidays

  • We value safety, high quality products and employee engagement in everything we do.

  • Ongoing employee development through a variety of in-house training initiatives.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, e­fficient and reliable.

NFI Group
 is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at , , , , www.alexander-, , and 

  • Technical Solutions Specialist

    1 week ago

    Vancouver, British Columbia, Canada Orchestry Software Inc Full time

    About OrchestryOrchestry is a rapidly growing SaaS company in the Microsoft 365 ecosystem, helping organizations simplify, govern, and automate their digital workplace. Our platform empowers teams through intuitive governance, lifecycle management, provisioning, automation, and reporting — reducing complexity while increasing adoption and control.We're a...

  • Technical Solutions Specialist

    1 week ago

    Vancouver, British Columbia, Canada Orchestry Full time

    About OrchestryOrchestry is a rapidly growing SaaS company in the Microsoft 365 ecosystem, helping organizations simplify, govern, and automate their digital workplace. Our platform empowers teams through intuitive governance, lifecycle management, provisioning, automation, and reporting — reducing complexity while increasing adoption and control.We're a...

  • Technical Program Manager, Solution Delivery

    2 days ago

    Vancouver, British Columbia, Canada Highspot Full time

    About Highspot Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it's...

  • Technical Program Manager, Solution Delivery

    2 days ago

    Vancouver, British Columbia, Canada Highspot Full time $146,000 - $178,000

    About HighspotHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it's...

  • Technical Program Manager, Solution Delivery

    1 day ago

    Vancouver, British Columbia, Canada Highspot Full time

    About HighspotHighspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it's...

  • Engineering Technical Lead

    7 days ago

    Vancouver, British Columbia, Canada Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's...

  • Engineering Technical Lead

    7 days ago

    Vancouver, British Columbia, Canada Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's...

  • Project Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Mountain Technical Canada Full time

    Company DescriptionMountain Technical Canada Inc specializes in providing mountain construction and technical services in challenging environments. With extensive expertise in mountain and industrial work, MTC delivers tailored solutions to meet the unique requirements of each client. The company is committed to fostering a safe work culture while ensuring...

  • 25-60 Technical Leader, Enforcement

    2 weeks ago

    Vancouver, British Columbia, Canada Technical Safety BC Full time

    The OpportunityThe Technical Leader, Enforcement leads the planning ,development, implementation and evaluation of operational practices that support effective investigation, audit and enforcement activities, in alignment with the organizational and enforcement strategy. Provides day-to-day supervision, technical direction, and coaching to the enforcement...

  • 25-62 Technical Product Development Lead

    1 week ago

    Vancouver, British Columbia, Canada Technical Safety BC Full time

    The OpportunityThe Technical Product Development Lead is responsible for managing the development of systems and assigned features. They use their technical knowledge to bridge the gap between product and technical aspects of product development. They collaborate closely with developers, product owners and other stakeholders to deliver software solutions....