Executive Business Partner

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.

What's in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We're looking for an Executive Business Partner. Could It Be You?
The Executive Business Partner will provide comprehensive, high-level administrative, organizational, and personal support to the President of Canada's most dynamic financial institution. This is a critical, 24/7 support position requiring exceptional judgment, discretion, flexibility, a proactive approach, a strong sense of ownership to anticipate the President's needs and driving solutions autonomously. The successful candidate will act as the primary gatekeeper and organizational force, ensuring the President's professional and personal lives run seamlessly and efficiently.

Need more details? Keep reading…
In this role, responsibilities include but are not limited to:

• Executive, Administrative, and Business Support
• Business Acumen & Relationship Management: Quickly assimilate a deep understanding of Questrade Financial Groups (QFG) operational structure, strategic goals, and current initiatives. Build, nurture and maintain high-level business relationships and comprehensive knowledge of key external stakeholders (incl. major clients, board members, regulatory contacts and corporate partners) and internally across complex multi-line business and global organizational structures ensuring seamless communication and effective stakeholder engagement.
• Communication Prioritization: Leverage business knowledge to effectively screen, prioritize, and triage communications, ensuring the President is focused on the most critical strategic and client-facing issues.
• Meeting Preparation: Prepare agendas, collect necessary briefing materials, handle A/V requirements, and take meticulous minutes for executive and board-level meetings. Ensure the President is fully briefed on the background, relationship history, and objectives related to meeting attendees (clients, regulators, etc.).
• Calendar Management: Proactively manage and optimize an extremely complex and demanding schedule, including business meetings, board appearances, high-profile industry events, and personal appointments. Anticipate conflicts and logistical issues.
• Travel Coordination: Handle all aspects of domestic and international travel, including booking flights (private and commercial), accommodations, ground transportation, detailed itinerary preparation, and managing travel logistics across multiple time zones.
• Expense Management: Process and track all expense reports, invoices, and departmental budgets with precision and confidentiality.
• Personal and Logistical Support
• Personal Schedule: Serve as the primary point of contact for the President's personal travel and calendar scheduling. Manage all aspects of the President's personal calendar, including family engagements, doctor's appointments, reservations, and social events.
• Event Planning: Coordinate and execute professional events, ranging from small private dinners to large corporate gatherings.
• Errands and Procurement: Handle personal ad-hoc requests.
• Operational and On-Call Support
• 24/7 Availability: Must be accessible and available to respond to urgent matters, travel changes, and executive support needs outside of traditional business hours, including evenings, weekends, and holidays.
• Crisis Management: Quickly respond to and resolve last-minute changes or emergencies (e.g., severe weather, travel disruptions, security concerns), demonstrating calm under pressure.
• Document Security: Maintain and organize a highly confidential physical and digital filing system, ensuring the integrity and security of all sensitive documents, financial records, and proprietary information.

So are YOU our next Executive Business Partner? You are if you…

• Have a minimum of 8-10 years of experience supporting a C-level executive (CEO, President, or Managing Director) in a fast-paced, high-stakes environment, preferably within the finance, technology, banking, or corporate services sectors.
• Have demonstrated ability to understand complex business terminology, organizational charts, and strategic priorities. Prior experience supporting executives who regularly interact with major clients and institutional investors is highly preferred.
• Have the proven ability to build, nurture, and maintain high-level, confidential business relationships externally and internally across complex, global, multi-national or multi-office organizational structures, ensuring seamless communication and effective stakeholder engagement
• Have demonstrated exceptional initiative, a proactive approach, and a strong sense of ownership to anticipate the President's needs, streamline operations, and drive solutions autonomously, ensuring the professional and personal lives run seamlessly and efficiently.
• Have the proven ability to handle highly sensitive, confidential, and proprietary information with uncompromising integrity and professionalism.
• Have expert-level skills in Microsoft Office Suite and/or Google workspace and experience with modern travel and expense management software.
• Have exceptional written and verbal communication skills, with the ability to interact confidently and professionally with board members, high-net-worth individuals, and international stakeholders.
• Have the demonstrated ability to manage complex, multi-leg international travel, including understanding visa requirements and cultural norms.

Sounds like you? Click below to apply
|

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.