Order Management

About Cambridge Environmental Products Inc.: We are a growing, family-owned wholesale distributor specializing in laboratory equipment and supplies where industry meets science (wastewater, QA testing, and our core business in balances & scales). We are a small team offering a competitive salary, benefits, and a hands-on, collaborative work environment at our Komoka location.

The Opportunity: Drive Client Success and Digital Execution

This is a critical, dual focused role where you will be instrumental in managing our core client relationships and executing our digital commerce strategy. We seek a proactive, highly organized professional ready to take self-sufficient ownership of the daily order cycle while supporting the strategic direction of our e-commerce platforms. We offer comprehensive training on our specific systems and products

Key Responsibilities:

A. Client Relations & Order Management (70%)

• Core Order Processing: Accurately and promptly process all client orders received via phone, email, and online channels through our ERP and/or E-Commerce systems.

• Proactive Service: Serve as the primary client contact, handling inquiries, providing quotes, managing backorders, and ensuring timely and accurate tracking communication.

• Process Ownership: Achieve self-sufficiency in managing the order-to-fulfillment lifecycle, quickly learning and executing company procedures.

• Operational Support: Cross training on sending essential Purchase Orders (POs) and updating product lead times to assist with vacation coverage as needed

• Team Continuity: Provide reliable backup coverage for the Niche Retail Segment Specialist's core order entry tasks during absences.

B. E-Commerce Content & Merchandising Execution (30%)

• Content Management: Execute the digital marketing and content schedule on the website (drag-and-drop functionality, no coding required) to implement changes to seasonal graphics, promotions, and banners.

• Project Coordination: Act as the internal point person, coordinating effectively with external vendors and project managers on specialized projects

• Digital Data Integrity: Ensure product specifications, pricing, and availability are accurate across the website; monitor the ERP integration to ensure data consistency.

• Merchandising & Inventory: Write engaging product descriptions, organize product collections, and manage product photography and listing removal for discontinued items.

Skills & Qualifications:

• A Science Background is the biggest bonus you can bring to this position

• Attitude & Drive: Possesses a positive, growth-oriented mindset, a strong work ethic, and a dedication to achieving accuracy and efficiency in all tasks.

• Organizational Excellence: Meticulous attention to detail and strong organizational skills are essential for managing high-volume data entry (ERP/CRM) and complex order flow.

• Communication: Professional, clear, and empathetic communication skills required for both client and vendor interactions.

• Technical Aptitude: Comfortable learning and utilizing new software quickly. Prior experience or proficiency with e-commerce platforms or ERP systems is highly valued.

• Commitment: Must be reliable, focused, and ready to contribute to a collaborative, team-first environment.

• Must love dogs and have access to safe and reliable transportation (Komoka, ON location).

Why Join Us?

• Career Foundation: Gain rapid, foundational experience in e-commerce management, logistics, and professional client relations.

• Training Provided: We are committed to providing hands-on training on our technical tools and specialized products.

• Must love dogs (yes, there are dogs in the workplace)

Job Types: Full-time, Permanent

Pay: $44,500.00-$52,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Work Location: In person