Senior Adjuster

5 days ago

Toronto, Ontario, Canada SGI Full time $75,455 - $102,194
Do you value integrity and innovation? How about passion and caring? Great Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

Senior Adjuster (Bodily Injury)

Out of scope

Location: Toronto West or East

Pay Range - $75,455 - $102,194

Closes October 30, 2025

Work Location: This role is eligible for hybrid – this means you'll have the flexibility of working from home and in the office, on a scheduled rotation.  

The successful candidate will be responsible for investigating, negotiating, and settling complex automobile bodily injury claims in accordance with the prescribed authority.

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Claims Adjusting

  • Investigates bodily injury claims.

  • Evaluates claims and sets up adequate reserves.

  • Analyzes information gathered, determines coverage, and assesses liability and damages.

  • Negotiates with claimants and lawyers and settles within authority limits.

  • Maintains effective communication with experts, management, and internal and external counsel.

  • Attends mediations, settlement conferences and pre-trials.

  • Acts as a resource and provides support, guidance, advice, and direction to less experienced staff.

Customer Experience

  • Supports corporate culture and vision which fosters positive relationship with our insureds.

  • Provides timely and professional customer service.

  • Handles claims issues and resolutions in a proactive manner.

Stakeholder Relationship

  • Builds and maintains positive working relationships with insureds, brokers, service providers, legal counsel, company, and industry participants.

Leadership

  • Actively contributes to and supports a culture of a high performing workforce.

  • Participates in divisional succession plans, ensuring ongoing professional and career development and supports the development in others.

  • Supports a culture of leadership and accountability to effectively deliver on strategic and corporate strategies.

  • Is actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training, and developmental opportunities.

Corporate Management

  • Enables the success of programs and policies that are in alignment with corporate, strategic, and divisional strategies. 

  • Manages risk in area of authority.

  • Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.

Education & Experience

  • A two-year diploma from an accredited post-secondary education institution in a relevant field of study such as Business.

  • 5 – 7 years' experience in adjudicating claims, including 4 years specifically with Bodily Injury claims.

Knowledge, Skills and Abilities

  • Knowledge of the principles and practice of insurance, claims policies and procedures, and  automobile insurance products.

  • Knowledge of Ontario's automobile accident benefits legislation and regulations, including the statutory accident benefits schedule.

  • Knowledge of medical terminology.

  • Knowledge of the various acts governing negligence and liability, and their application to injury claims.

  • Knowledge of the legal process as it relates to bodily injury claims.

Behavioural Competencies

Leader Level 3 – Applies (Team/Dept)

  • Accountability - Provides Direction and Sets Expectations

  • Business Acumen - Applies Broader Business Metrics and Understands the Internal and External Environment

  • Change Agility - Makes Change Real for Others

  • Leadership - Leads the Team

Posting Close Date:

October 30, 2025As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.

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