Senior UX Designer

Who we are:

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

Global Relay's enterprise applications have a substantial footprint in the messaging & archiving space for compliance. This role provides an excellent opportunity to help solve tough problems and create great experiences that have a significant impact on our customers.

We are looking for a UX Designer who champions our users in all phases of the product management cycle. From context and problem framing all the way through to the delivery of meaningful solutions. You will conduct research to understand our customers' problems, work with the business to understand their needs, collaborate with UI designers and developers to design the final product.

Your responsibilities:

• Advocate for our customers by gaining a deep understanding of their work and the challenges they face
• Be a key partner to stakeholders and product management in helping to come up with approaches that work — you're not here to just "gather" requirements
• Proactively apply research techniques that are appropriate to the problem being addressed
• Concept, prototype, validate, fine-tune and present design solutions
• Communicate those solutions to our developers in an agile software development environment
• Create sketches, flows, wireframes and other design artifacts
• Help identify and leverage metrics to drive product management and measure success
• Guide and coach other designers and non-designers to uplift their design thinking capabilities
• Join a diverse team using modern tools

About you:

• 6+ years' experience doing user experience design for web, desktop or mobile applications
• A portfolio showing your UX process and how it resulted in products that people love
• Experience with a range of tools and the willingness to adopt to new tools as needed
• Excellent verbal and written communication skills
• Ability to multi-task and keep organized in a dynamic environment
• Very good understanding of web technologies
• Empathy, intellectual curiosity and openness to learn about compliance in finance
• Experience in an Enterprise business environment is definitely an asset

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. 

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, bonus, and an RRSP contribution matching program. 

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit