Operations Specialist, Sponsor Support

Position Summary:
As an
Operations Specialist
, you will be a key member of the
US John Hancock Retirement
segment within the
Sponsor Support
department. This role involves managing complex data processing activities such as collecting, scrubbing, and uploading participant-level account data with precision and efficiency to meet established service standards.

You will also communicate with plan sponsors and internal stakeholders via the
Parts+ recordkeeping system
, while interpreting plan documents and amendments to ensure accurate report generation in line with eligibility, compensation, and contribution requirements.

Reporting to the
Operations Manager
, you will play a critical role in helping clients meet IRS compliance obligations, including nondiscrimination testing, loan delinquency reporting, and required minimum distributions. Collaboration with
Senior Compliance Analysts
and internal teams, such as
Client Service Managers
and
ERISA Government & Reporting,
will be essential to ensure all compliance activities are completed accurately and on time.

Key Responsibilities

• Review and interpret customized plan documents and amendments to ensure reports align with eligibility, compensation, and annual employer contribution requirements.
• Calculate complex employer matching contributions, including Annual Match, Lookback Match, and Profit-Sharing contributions using pro rata, integrated, and straight allocation methods.
• Analyze and reconcile all reporting related to nondiscrimination testing and coordinate submission to the Compliance & Government Reporting team.
• Collaborate with the Compliance & Government Reporting team to resolve issues that arise during testing cycles.
• Perform additional job-related duties and participate in special projects as assigned.

Qualifications

• 2–3 years of experience in a financial services operations environment with demonstrated success.
• Minimum of 1 year of experience in Defined Contribution plan administration; experience with Third Party Administrators (TPAs) is preferred.
• Strong ability to read, interpret, and apply 401(k) Retirement Plan Documents.
• Advanced proficiency in data analysis and technology tools to enhance operational efficiency.
• Excellent organizational and prioritization skills, with the ability to manage multiple tasks in a fast-paced setting.
• Proven analytical and problem-solving capabilities within financial services, with a focus on innovation and accuracy.
• Exceptional written and verbal communication skills, with the ability to convey complex information clearly and professionally.
• Strong time management skills and commitment to meeting deadlines and project deliverables.

Canadian Employee Benefits:
At Manulife/John Hancock, we are proud to offer a comprehensive and competitive benefits package that supports your health, well-being, and financial future.

Canadian Employees Enjoy

• Comprehensive Health & Dental Coverage: Flexible health, dental, and vision benefits that support your personal and family needs.
• Defined Contribution Pension Plan & Employer Match: Competitive retirement savings plan with employer contributions to help you build long-term financial security.
• Paid Time Off & Wellness Days: Generous vacation allotment, personal days, and wellness days to help you recharge and maintain work–life balance.
• Employee Share Ownership & Bonus Programs: Opportunities to participate in company growth through share ownership and annual performance incentives.

When You Join Our Team:
We'll empower you to learn, grow, and shape the career you want. You'll be supported in a flexible, inclusive environment where well-being and development are top priorities. As part of our global organization, you'll have opportunities to make a meaningful impact and help shape the future of financial services.

About Manulife and John Hancock:
Manulife Financial Corporation
is a leading international financial services provider, committed to making decisions easier and lives better for clients around the world.

Equal Opportunity Employer:
Manulife and John Hancock are proud to be
Equal Opportunity Employers
. We are dedicated to attracting, developing, and retaining a diverse workforce reflective of the communities we serve.

We are committed to maintaining an inclusive work environment free from discrimination based on race, ancestry, color, ethnic origin, citizenship, religion, creed, sex (including pregnancy and related conditions), sexual orientation, gender identity, gender expression, age, marital or family status, disability, veteran status, or any other status protected by applicable law.

We are also dedicated to removing barriers and providing reasonable accommodation throughout the hiring process.