Program Clerical Support
1 week ago
Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.
Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.
Job Summary
Clerical Support is a member of the team who works with the support of, and in collaboration with, all health care providers within the Department. The Program Clerical Support is responsible for reception, patient scheduling, word processing, and clerical functions, reporting to the Department Manager. He/she role models the organizational core competencies.
Primary Responsibilities
Works under the direction of nursing staff and physicians to coordinate patient appointments and perform clerical duties. Health Program Clerical Supports also act as receptionists and communicate with patients on the phone and in person.
Qualifications
• Minimum Grade 12
• Medical Terminology Certificate required
• Diploma in Medical Office Administration OR evidence of relevant and related post-secondary diploma from an accredited academic institution preferred
• Minimum one (1) year of clerical duties in an acute care health care environment required
• Demonstrated keyboarding skills
• Proven ability to attend work regularly
• Demonstrated current knowledge and skill in the use of medical electronic health record systems
• Current experience in computerized provider/physician order entry (CPOE) an asset
• Proficiency with Microsoft Office preferred
• Demonstrated willingness to learn/innovate
• Commitment to customer service and teamwork
• Demonstrates analytical skills in relation to knowledge of hospital operations
• Effective organizational and prioritizing skills
• Demonstrated interpersonal and conflict resolution skills
• Excellent teamwork skills
• Demonstrated excellence in communication, both written and verbal
• Demonstrated problem assessment skills
• Demonstrated commitment to customer service and teamwork
• Demonstrated individual leadership skills
• Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting health care environment.
• Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion
• Models behaviour that is aligned with the values of Southlake Health.
• Always with compassion
• Power of many
• Serve with purpose
• Every voice matters
Regular and reliable attendance is an expected requirement of this position.
At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.
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