Store Manager

6 days ago

Airdrie, Alberta, Canada SMS Appliances Full time

SMS Appliances is a fast-growing Canadian appliance retailer, established in 2019 and now operating 6 locations across 2 provinces. We are known for our excellent customer service, quality new and reconditioned appliances, and trusted repair and installation services.

We are currently looking for a Store Manager who will also perform all regular sales duties. This is a hands-on position, ideal for someone who enjoys sales, delivers great customer service, and can manage a store with professionalism and independence.

Position: Appliance Store Manager

About the Role

The Store Manager is responsible for leading the store's daily operations while actively working as a sales associate. This includes customer service, sales, maintaining store standards, managing inventory, and ensuring smooth operational performance. The ideal candidate is detail-oriented, open-minded, independent, and motivated.

Key Responsibilities of Store Management

  • Lead daily store operations, including opening/closing procedures.
  • Ensure the store is clean, organized, and customer-ready at all times.
  • Oversee inventory accuracy, product display, and merchandising.
  • Handle store reporting, documentation, and communication with head office.
  • Train, guide, and support staff when needed.

Sales & Customer Service

  • Serve customers by identifying needs, recommending products, and closing sales.
  • Represent the company professionally and ensure a positive customer experience.
  • Manage existing customer accounts and build strong customer relationships.
  • Process sales orders using company pricing lists and product information.
  • Follow up with customers regarding delivery, installation, or service needs.

Problem Solving & Support

  • Resolve customer concerns by investigating issues and offering effective solutions.
  • Prepare reports and provide recommendations to management.
  • Support team members and contribute to achieving overall store goals.

Requirements

  • Preferably 1+ year of retail or sales experience (appliance industry an asset).
  • Strong communication and customer service skills.
  • Independent, trustworthy, and self-motivated.
  • Ability to multitask and manage both sales and operational duties.

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

  • On-site parking
  • Store discount

Experience:

  • sales: 1 year (required)
  • Customer service: 1 year (required)
  • Store management: 1 year (required)

Language:

  • English (required)

Location:

  • Airdrie, AB (required)

Work Location: In person

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