Utility Accounts Assistant

Reports to 

Manager, Technical Services

Compensation

$23-25 per hour

Who We Are

Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces.

"Nexus" means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,300 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.

In Canada, Nexus Water Group operates as Bluestem Utilities and West Shore Environmental Services. We serve over 62,000 people in 15 British Columbia and Alberta communities. Our services encompass essential water and wastewater services, as well as supplemental gas and electric utility services in some areas. Our customers include municipalities, residential and commercial real estate developments, and resort properties.  Our activities are regulated by municipal bylaws.

Overview

The Nexus Water Group team has an opportunity for an Utility Accounts Assistant.  This position reports to the Manager, Technical Services, and provides support on all administrative tasks within the group to ensure accuracy and appropriate record keeping on accounts.  

Work Location and Schedule

This position is located onsite in Victoria/Langford, BC. 

What You'll Do

Major Accountabilities

• Performs AP/AR duties in compliance with company policies and procedures, including the timely processing of online banking payments into Navision, coding invoices and submitting to Fusion, processing annual and monthly payment plans via credit card, following up with customers with declined or expired payment methods. Process incoming EFT payments.
• Performs general administrative tasks as required. Monitor shared info box for incoming inquiries from Lawyers for Sewer Utility Adjustments, flag billing inquiries and distribute to Operations Support Administrators, handle simple customer inquiries via email inbox. 
• Process new sewer applications, creating property files and contacts in Navision, sourcing information in Cityview, sending applications to Municipality for assessment and creating quotations for services.
• Document digitization of property files, shredding, etc.

General Responsibilities

• Perform AP/AR responsibilities in accordance with company policies and procedures, ensuring timely processing of online banking payments into Navision, invoice coding, and submission to Fusion. Process annual and monthly payment plans via credit card, follow up with customers regarding declined or expired payment methods, and handle incoming EFT payments.
• Review invoices for accuracy in AR/AP, resolve vendor inquiries regarding payments, code invoices, and forward them to Fusion for processing and payment.
• Perform general administrative duties as needed, including monitoring the shared inbox for incoming inquiries from lawyers regarding Sewer Utility Adjustments, flagging billing inquiries, and distributing them to Operations Support Administrators. Respond to simple customer inquiries via the email inbox.
• Organize and maintain various filing systems, including electronic management systems and document retention programs.
  
   

What You'll Bring

Education / Experience

• High school diploma
• Administrative/Accounting Certificate/Diploma preferred. 
• Proficiency in Microsoft Office Suite.
• Experience with Microsoft Dynamics/Nav and Cityview is an asset.
• Background in utilities is an asset

Knowledge/Skills

• Ability to communicate effectively and professionally orally and in writing.
• High attention to detail
• Strong organizational skills
• Excellent time management skills
• Excellent customer service and interpersonal skills
• Ability to perform, organize, and prioritize work independently
• Ability to perform multiple tasks simultaneously with a high degree of accuracy
• Ability to collaborate and work within a team towards common goals
• Skilled in the use of PCs, Teams, Outlook, and Microsoft Office including Word, Excel, and SharePoint
• General accounting knowledge and mathematical skills
  
   

Please note

• Little to no travel required.
• Usage of PC and/or laptop, copy machine, telephone, and other general office equipment.
• Lifting or moving up to 25 pounds occasionally
• May stay in one position with little movement occasionally for short periods of time.

Our Company

We are is committed to providing an inclusive and accessible candidate experience. Accommodations are available upon request. We thank all candidates for their interest; however, only those shortlisted will be contacted.

If you possess these skills and qualifications, we invite you to apply online in confidence