WFM Business Consultant Sr

Anticipated End Date: Position Title:WFM Business Consultant SrJob Description:Location: St. Louis MO, Indianapolis IN, Atlanta GA, Tampa FL, Louisville KY, Mason OHHours: Standard Working hoursTravel: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.Position Overview: We are seeking a highly experienced Senior Business Consultant to join our Workforce Management (WFM) team. This role is designed for a seasoned WFM professional who can operate as a strategic partner and a hands-on contributor in a complex, high-volume call center environment. This individual should be capable of flexing across multiple functional areas while also helping shape the future vision of workforce strategy and execution.How You Will Make an Impact:Provide subject matter expertise and mentorship to less experienced Workforce Management analysts, guiding them in the analysis of operational and business needs to determine effective, scalable WFM solutionsThis role will lead and manage cross-functional projects, drive process improvements, and help translate business needs into scalable WFM solutionsAnalyze complex contact center environments to define Workforce Management requirements across forecasting, capacity planning, scheduling, real-time management, and reporting, ensuring alignment with business objectives and service goalsLead or support cross-functional teams on high-impact, highly complex initiatives, including WFM process improvements, system enhancements, and strategic implementations that influence how the organization plans and manages its workforcePartner with business and operational leaders to shape future-state Workforce Management capabilities, identifying opportunities for optimization, innovation, and continuous improvementProvides expertise to lower level consultants on the analysis of business needs to determine optimal means of meeting those needsDetermines specific business application software requirements to address the most highly complex and varied business needsMay lead teams of analysts assigned to the most complex projects, typically those of highest importance and impact to the way in which we do businessAnalyzes and designs solutions to address varied and highly complex business needsRequired Qualifications: Requires a BA/BS and minimum of 10 years business analysis experience, which should include analysis, project management, working knowledge of mainframe computer, hardware and operating systems; minimum of 3 years experience as a Business Consultant with project management skills; or any combination of education and experience, which would provide an equivalent background.Preferred Qualifications: (WFM) Workforce Management experience is a must haveCross functional communication experience between functional and technical teams is a must haveProject management experience preferredExperience using WFM tool: NICE – preferredExperience Using Genesys Cloud (ACD) preferredMicrosoft Power BI experience preferredTableau and SQL experience preferredJob Level:Non-Management ExemptWorkshift:1st Shift (United States of America)Job Family:BSP > Business SupportPlease be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.Who We AreElevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.How We WorkAt Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.