Night Auditor

2 weeks ago

Ucluelet British Columbia VOR AO Canada Black Rock Oceanfront Resort Full time

We're looking for someone dependable, detail-oriented, and comfortable working independently at night. This role combines overnight guest service with security responsibilities to help keep the resort safe, support guests with after-hours needs, and ensure financial and operational tasks are completed for the next day.

You'll be part of a team that values integrity, clear communication, and cross-department support.

Black Rock Oceanfront Resort is located in Ucluelet on the rugged west coast of Vancouver Island. Surrounded by old-growth forest and the wild Pacific, our team welcomes guests from around the world who come to experience this exceptional place.

This role is ideal for someone who:

  • Is dependable, observant, and calm under pressure
  • Communicates clearly and respectfully
  • Works well with minimal supervision
  • Enjoys professional, friendly guest interactions
  • Is comfortable working overnight and outdoors in a coastal environment
  • Can complete walking patrols, physical tasks, and detailed administrative work
  • Has strong attention to detail for accounting and reporting tasks
  • Has some accounting knowledge (asset)

In this role, you will:

Guest Service & Night Audit

  • Greet and check in arriving guests
  • Respond to guest requests, complaints, or emergencies
  • Answer phones and manage reservations
  • Process invoices and vendor payments
  • Reconcile daily financial reports and ensure all EOD work is complete
  • Write clear and accurate reports
  • Schedule wake-up calls and prepare for the next day's arrivals
  • Support the Management Team with tasks as required

Security & Overnight Operations

  • Conduct regular interior and exterior patrols of guest areas, public spaces, parking lots, and back-of-house areas
  • Respond to noise concerns or security-related situations
  • Monitor CCTV systems, alarms, and building access points
  • Escort guests or staff upon request
  • Ensure doors, windows, exits, and restricted areas are secured
  • Report maintenance issues such as leaks, damage, or lighting concerns
  • Assist with nightly lock-up procedures
  • Communicate with morning and evening teams for smooth handover

What you bring:

  • Experience in hospitality, security, or customer service (preferred)
  • First Aid Level 1 (preferred)
  • Strong communication and interpersonal skills
  • Ability to stay composed in high-pressure or emergency situations
  • Comfort with both guest-facing and back-of-house responsibilities
  • Physical ability to complete walking patrols
  • A reliable, self-motivated work ethic

Working conditions:

  • Overnight shifts, generally 11:00 PM to 7:00 AM
  • Indoor and outdoor work in a coastal environment
  • Uniform and training provided

What we offer:

  • Wage commensurate with experience
  • Medical, dental, and life insurance benefits after waiting period
  • Associate rates for hotel stays
  • Volunteer support opportunities
  • Team enrichment events
  • Financial support for relevant education
  • Low-cost on-site housing (full-time only, if available and required)
  • Year-round employment
  • Opportunities for advancement
  • Inclusive, respectful workplace

Black Rock Resort resides within the Yuułuʔiłʔatḥ – Ucluelet First Nation traditional territory, of whose ancestral lands we work and play.

If you're reliable, confident, and want to support a safe and welcoming environment at night, we'd be happy to hear from you.

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