Restaurant Technology Specialist, Restaurant Systems

Recipe Unlimited Corporation is Canada's leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey's, St.Hubert, Montana's, Olive Garden Canada, Bier Markt, East Side Mario's, The Landing Restaurant Group, New York Fries, The Pickle Barrel & Catering, State & Main, Elephant and Castle, Original Joe's, Fresh Kitchen + Juice Bar, The Burger's Priest, Blanco Cantina and Anejo. With this diverse portfolio of restaurants our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn't the only thing we offer – we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.

The purpose of the Restaurant Technology Specialist, Restaurant Systems is to accurately support the restaurant systems team through technical aspects of their day-to-day activities, including Point of Sale, kitchen display systems (KDS), digital menu boards, E-commerce Systems and technical log review. The Restaurant Systems team maintains and launches all local and national Brand programs through their Point of Sale (POS), back office systems (inventory), e-commerce, and aggregator platforms as per the Brand specifications and requirements, with the technical support role supporting each aspect of those launches to ensure smooth execution. The Restaurant Systems team also acts as a first point of escalation for the service desk, through troubleshooting issues accurately and efficiently.

What You Will Do In This Role

• Support technical aspects of day-to-day activities (POS, kitchen display systems, digital menu boards, troubleshooting
• Work as the first-level escalation point for the service desk on back-of-house and front-of-house POS issues involving menu items, prices, and print location
• Work as the first-level escalation point for the service desk on inventory issues
• Maintain and improve end-user interaction for all Systems
• Implement and support the exploration of automation possibilities
• Support restaurant support ticket management
• Implement changes and updates submitted by the Brand teams through a Request for Change (RFC)
• Ensure that requests are feasible and provides alternative solutions for initiatives that may not be feasible with the current systems
• Assist the Brands with the implementation of marketing initiatives (coupons and discounts)
• Perform changes in POS, inventory, e-commerce and 3rd party platforms
• Ensure that all facets of inventory are properly configured and updated in the system to provide accurate tracking of data
• Conduct comprehensive POS testing with Brand representatives
• Conduct detailed inventory testing with Brand representatives, which includes confirming recipe details, inventory and supplier items
• Conduct thorough e-commerce testing with Brand representatives, which includes validating price, images, and menu item descriptions
• Review and manage upcoming requests for changes and updates
• Discuss ideas and solutions for future projects and initiatives
• Work in conjunction with the Project Management team on Recipe and Brand-specific projects, with the intention of improving the system and support techniques relating to the restaurant

What We Are Looking For From You

• Post-secondary education is considered an asset
• 3-5 years of experience with Point of Sale (POS) technology, specifically Oracle Simphony and its various components (Enterprise Management Console, kitchen display systems)
• Working knowledge of Windows environments
• Data accuracy and verification
• Restaurant Operations Experience is a key asset
• Good working knowledge of Google Workspace
• Prior experience with inventory and labour management systems
• An appreciation of wider business demands
• Strong time management skills and the ability to work under pressure
• Demonstrated ability to quickly understand complex systems
• Strong interpersonal skills, including strong verbal, written communication skills, customer service skills and excellent listening skills
• Strong attention to detail
• Strong problem solving skills
• Ability to interact with individuals on all organizational levels
• Strong organization skills
• Multitasking

What's in it for you?

• Flexible/Hybrid work environment
• You'd be joining a close-knit, innovative team of creative and energetic go-getters
• You'd be a part of Canada's largest full-service restaurant company that leads the industry in size and innovation
• 20% associate discount dining card and monthly dining allowance valid at participating Recipe brands
• A welcoming, fun and safe work environment founded on respect
• Career advancement opportunities with a company that owns some of Canada's most iconic restaurant brands
• Industry-leading benefits, wellness programs, and total rewards programs

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact