Account Manager

We are Dulcedo
At Dulcedo, talent management is not about volume - it's about strategy, structure, and long-term vision. We are a full-service talent management agency specializing in the representation of creators, influencers, athletes, models, and entertainment talent across North America and internationally.Our mission is to build scalable, sustainable careers for our talent while delivering white-glove service to the brands and partners who collaborate with them. We believe in strong systems, thoughtful recruitment, and intentional growth, not short-term wins or reactive hiring.
Dulcedo is the largest multidisciplinary talent management group in Canada and a recognized leader across the US and North American markets. We manage the global careers of 500+ models, hundreds of Olympic and professional athletes, and a growing roster of top-tier digital creators, influencers, and streamers. With offices in Montreal and Toronto and an extensive network across Los Angeles, New York, Miami, and beyond, Dulcedo operates at the intersection of talent, culture, and entertainment.
Above all, Dulcedo is a people-first organization. Our team is made up of ambitious, collaborative, and high-performing individuals who care deeply about culture, integrity, and impact. Proudly certified as a Great Place to Work, we foster an environment where people are empowered to grow, challenge themselves, and do meaningful work alongside industry-leading talent.

The Role At A Glance: We're looking for an Account Manager to elevate our legacy of white-glove service and set new standards for client relationships. In this role, you'll manage relationships with clients, talents, and Dulcedo team members, shaping distinctive brand identities and sophisticated digital strategies that empower our talents to excel in their careers and personal brand development. This position is a unique blend of client relationship management, project oversight, strategic development, and social media expertise. To succeed, you must possess exceptional client communication and organizational skills, along with a deep passion for the creator economy.

Your Role In Action - Oversee and execute negotiated partnerships from start to finish, ensuring all contractual terms are met and project milestones are achieved as planned. - Maintain continuous engagement with talents and brands throughout and beyond collaborations, offering support and guidance to enhance and nurture relationships. - Track performance by evaluating key performance indicators (KPIs) and present comprehensive reports at the end of each partnership, detailing successes, challenges, and key insights to inform future strategies. - Collaborate with talents and Dulcedo employees throughout and beyond collaborations to ensure each talent maintains a consistent, and impactful social media presence. - Develop content strategies and concept ideas, leveraging analytics and social media trends to maintain high engagement rates and ensure content effectiveness. - Actively participate in talents' agency experience by engaging in their onboarding, quarterly planning, and other key activities. - Assist in the day-to-day management of talents by providing planning support to help organize their activities and ensure their success. - Manage inbound PR requests, handle interview requests, respond to mailers, and process event invitations. - Contribute to outbound strategies, including talent sourcing, outreach, interview pitching, talent gifting, event responses, and new brand pitch calls. - Attend on-site production days and talent events, providing on-site support to guarantee successful collaborations. - Leverage the right tools and information channels to stay on top of industry trends in order to serve as a valuable resource to the team. 

What You're Bringing With You - Over 1 year of experience working in influencer marketing or PR, either in-house or within an agency. - Proven experience in communicating directly with both talents and corporate clients. - Excellent interpersonal skills with a natural talent for building and maintaining strong relationships. - Strong mediation abilities with experience in negotiating, resolving conflicts, and managing expectations. - High organizational skills with a proven track record in task management, handling details, meeting multiple deadlines, following processes and multitasking effectively. - Knowledge in managing influencer/talent partnerships  and assessing social media metrics and industry KPIs. - Understanding of paid media, influencer marketing, and public relations. - A bachelor's degree in a related field is an asset.

Soft Skills & Dulcedo DNA - At Dulcedo, we look for more than just a CV -  we look for energy. - You're known for your initiative, curiosity, and genuine drive to make things happen. - Your positive attitude, collaborative spirit, and the way you uplift those around you are contagious. - You thrive on new challenges, stay calm under pressure, and love the pace and excitement of a dynamic environment. - You're a true self-starter - passionate, gritty, and goal-oriented, someone who loves having projects, challenges, and milestones to work toward. - In short, you're driven, creative, and structured, someone who knows how to balance discipline, fun, and performance - 3 core pillars of Dulcedo's culture.
Life at Dulcedo - Unlimited Paid PTO : Yes, really. Enjoy true work–life balance with the freedom to take the time you need, when you need it  - 12 Monthly Personal Days : One extra day off every month to recharge and relax - Flexible Work Environment : Minimal office attendance for those near our hubs, giving you room to adapt your schedule with ease. - Montreal & Toronto Offices : Snacks, great vibes, and pet-friendly spaces. What more could you ask for? Remote Work : Ideal for our travellers, expats, and digital nomads who want to grow their career without staying in one place. - Freestyle Fridays : We wrap up at 2:00 PM ET every Friday. Long weekends, every week. - Comprehensive Insurance : Dental, vision, and medical coverage for you and your loved ones. - Room to Grow : Take advantage of real internal mobility in a fast-growing company where "sky's the limit" isn't just a saying. - The Best of Both Worlds : A vibrant startup spirit backed by 15+ years of experience and the stability of a well-established organization.

Dulcedo Management began as a high-profile modeling agency and has since evolved into the largest multidisciplinary talent management group in Canada and a leading force in North America. With a steadfast commitment to excellence, our reach extends across all spheres of entertainment, from our offices in Montreal and Toronto to as well as remotely around the world. Our talented team of Agents and Account Managers work tirelessly to represent and manage the national and international careers of over 500 models, hundreds of Olympic and professional athletes, top-tier digital influencers, content creators, and streamers.
Dulcedo is, above all, a community of incredible individuals who 'work hard but play harder.' Our team is united, welcoming, and inclusive, with a company culture that remains a top priority for us. Proudly certified as a Great Place to Work for two years in a row, our mission is to continue empowering our employees by providing an environment where work feels motivating, fun, and, most importantly, meaningful.
The Opportunity We're looking for a motivated, detail-oriented Management Team Support professional to work closely with one of our top Influencer Management Teams. This role is ideal for anyone eager to launch or grow their career in talent management and influencer marketing, gaining hands-on experience across operations, recruitment, brand outreach, client management, and business development.
You will act as a central hub for the team: organizing data, managing pipelines, supporting client and talent communications, coordinating schedules and meetings, tracking key priorities, and contributing to the overall success of our talent roster and agency relationships. If you thrive in a fast-paced environment, enjoy staying organized while juggling multiple priorities, and are passionate about the creator economy—this role is for you.
Key Responsibilities - Assist with sponsorships and deals, including contract negotiation and invoicing - Ensure timely and accurate communication between clients, talent, brands, and internal teams - Liaise with Accounting to manage invoicing, payment tracking, and billing communications - Assist with PR initiatives and inbound/outbound gifting - Manage calendars and schedule meetings for the Talent Agent and Account Manager - Prepare agendas, notes, and follow-ups for team meetingsPerform brand and agency outreach to strengthen partnerships and identify new opportunities - Support the execution of projects focused on agency growth, creator initiatives, and cross-team collaboration
Your Profile - Recent graduates in PR, Marketing, Communications, Business, or relevant fields (internship experience is a plus) - Strong organizational skills and exceptional attention to detailPassion for influencer marketing, social media, and the creator economy - Proactive, resourceful, and comfortable managing multiple priorities - Strong communication skills and a professional, positive attitude - A good eye for talent and understanding of what makes a creator stand out - Eager to build a long-term career in talent management
Perks - At Dulcedo, we break the mold by offering Unlimited Vacation. Yep, you read that right. Allowing you to focus on making every day count rather than counting the days. - Minimal office attendance requirements (for those leaving nearby an office), giving you the freedom to adapt your schedule to changing circumstances and prioritize your personal well-being alongside your professional responsibilities. - Office life (Montreal + Toronto): a warm welcome, exposed brick walls, a snack-filled cupboard, and—most importantly—a dog-friendly space - Enjoy flexibility in your work schedule where what matters most to us  is productivity, creativity, and delivering great results  - Experience the fun of Freestyle Fridays, where we wrap up work at 2:00 PM every Friday. - Benefit from Comprehensive Insurance that covers dental, vision, and medical needs for you and your loved ones after just one month. - Explore numerous internal advancement opportunities in our rapidly growing company, where the sky's the limit - Experience the best of both worlds by embracing a dynamic startup environment within a company backed by over 15 years of experience, providing the stability and support of a well-established organization. $40,000 - $45,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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