Member Fulfillment Centre Team Lead

We are currently seeking a Team Lead, Member Fulfillment Centre to join our team.

The Member Fulfillment Centre Team Lead is responsible to provide support in the day to day operations of an assigned team.  Responsibilities include completing assigned administrative work load, assisting in scheduling staff to meet department needs, monitoring workflow and quality of work, assisting with coordination and flow of work within the department, promoting teamwork, and providing overrides and ongoing functional support to the team. 

Here's what would be included as a part of your typical day

1. Team Lead: Provides days to day support to assigned team resolving any process issues; provides overrides to team members, as required; assists with capacity planning for department and ensures team is scheduled effectively within budgeted FTE; acts as a subject matter expert and resource for team members. Provides on-boarding and training to new employees.
2. Administrative: Completes day to day transaction workload. Assists with compliance tasks and ensures team is working within the risk control framework of the department; completes required administrative tasks and act as backup to department staff when required. Completes or participates in special projects and/or assignments, as required.
3. Operations: Implements and maintains streamlined processes, systems, and controls to enable efficient transaction processing, optimization of service delivery and mitigation of risk within the established quality and service standards. Communicates and manages implementation of required changes within the department ensuring staff fully understand and are aligned with changes required. Assists and provides support with implementation of new process, procedure or system changes, including communication and/or training to employees, as required. Monitors process and procedure manuals utilized by the team to ensure they are updated.

Required Skills, Experience & Qualifications

• High School Diploma required
• Other Certifications, Designations or Licenses, Lean or Six Sigma preferred
• 2 years related experience required
• Ability to motivate others and work well in a team environment
• Proven effective interpersonal skills with the ability to communicate both verbally and in writing
• Demonstrated effective time management and organizational skills with the ability to multi-task
• Proficient with computer software applications e.g. MS Office
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

What's in it for you:

First, we strive to make our team members feel genuinely rewarded. You'll have: 

• Mental health coverage and resources 
• Customizable health benefits, as well as topped-up parental leave 
• Performance-based compensation, employee banking advantages and group RRSP matching 
• Vacation time and flexible work arrangements to support your lifestyle 

We are committed to providing a fair, equitable, and competitive rewards package that reflects the value an individual brings to our organization. The compensation mentioned in this job posting should serve as a guide. The total cash compensation earned may vary based on a variety of factors including bonuses and/or incentives, an individual's skills and experience, and may correlate with performance in the role.

We also provide and encourage opportunities for our employees to make a meaningful impact. After all, as a credit union we're powered by giving back—in big ways and through small gestures. That's why we offer employees paid time off to volunteer, partner with thousands of local charities, build long-lasting relationships that help our members get ahead and commit to environmental, social and governance (ESG) practices. 

By joining our team, you'll be able to elevate your potential. Wherever your own purpose leads, we're here to support you with award-winning in-house training programs, access to LinkedIn Learning, and reimbursement for external courses to help you get ahead.

Take the next step in your career as part of our team. Apply for this opportunity 

 Candidates, please note: if you are being considered for this role, you will be required to complete a background check, such as employment verification, credit check and criminal record check. 

Diversity, Equity, Inclusion & Belonging

At First West Credit Union, we embrace diversity regardless of gender identity or expression, sexual orientation, religion, race, ethnicity, age, diverse ability, and any aspect that makes someone unique. Inclusion is woven through our organization, from our employee-led network groups, hiring practices and education programs that address barriers and continually grow our equitable, diverse and inclusive culture.  

We encourage people who are from equity-deserving groups to apply for a career with us, including women or non-binary people, persons with diverse abilities, Black, Indigenous Peoples, People of Colour and members of 2SLGBTQIA+ communities.

 If an accommodation would help you during the process of applying or interviewing for a career with us, please let us know how we can assist you, whether it's preparing materials in an alternate format, booking an accessible meeting room or other arrangement. 

Your individuality is welcome here. 

About Us 

We're a financial cooperative that does things differently. We provide time-tested advice that helps our members feel optimistic about their future, and we offer comprehensive banking solutions that enable people to confidently reach their goals. With the financial strength and extended branch network of a large financial institution, we maintain local connections to our communities and take a unique grassroots approach to service. Our more than 250,000 members and approximately 1,250 employees operate from 45 branches throughout the province of BC, under the Envision Financial, Valley First, Island Savings and Enderby & District Financial brands. Visit for more information on First West Credit Union. 

Please know we appreciate your interest in us but only candidates selected for an interview will be contacted.