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Manager, Third Party Management
2 weeks ago
161 Bay Street , Canada, Toronto,Toronto, Ontario,Manager, Third Party Management
About Capital One Canada.
For over 20 years, we've been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people — in our customers, in our associates, and in talent like you
Our Capital One Team.
Yes, we're a credit card company. But we're more than that too. We're driven by what our customers want, and how to make their lives simpler.
We're always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we'll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.
About the Role
We are looking for a dynamic third part management professional who is as passionate as we are with helping Canadians succeed with credit. The Third-Party Management Team provides third party services utilizing integral governance practices to support Capital One's strategic objectives.
As Manager, you will report to the Senior Manager, Third Party Management, and be a first line execution leader who partners with business customers and stakeholders in third party sourcing and management to provide the best leverage to Capital One in the third party space while mitigating associated third party risks. This will include adherence to Capital One's Third-Party Risk Management policies and relevant regulatory requirements.
In addition, you have deep expertise and market knowledge within various categories to support our technology- focused business to ensure that our third-party arrangements provide Capital One with a competitive advantage through optimum pricing structures, strong negotiation skills and rationalization.
Your Responsibilities:
- Serve as the Category Manager for third party management execution, accountable for supporting team members in building third party relationships, managing risks, negotiating contracts, and improving effectiveness
- Ensure comprehensive oversight of all suppliers and services within assigned categories
- Collaborate closely with cross-functional teams including enterprise, customer, legal to support business customer outcomes
- Develop and implement strategic plans that align with business intent and market trends; leveraging broad market data, insights and competitor information to support informed decision making
- Manage team deliverables to the established policies, standards, procedures, and processes related to third party management
- Participate in key management forums and contribute to continuous improvement and/or best practices.
- Build strong relationships with both internal stakeholders and third parties to ensure that business objectives are met
- Leverage industry knowledge and seasoned negotiation and influencing skills to support pricing and third-party service level commitments outcomes
- Manage multiple priorities with various stakeholders with an acute appreciation for deadlines impacting speed to market for Capital One products or services
- Be an effective change manager through the provision of clear plans and fulfillment activities
- Develops plans or strategies to drive innovation with the objective of creating efficiency
- Motivate and develop direct reports for maximum productivity and up-skilling
Basic Qualifications:
- At least 5 years of experience in third party management within the financial industry to include process and risk management
- At least 5 years experience working in a cross-functional environment, ensuring business and stakeholder expectations are effectively managed
- Strong market knowledge within different sourcing and supplier management categories relevant to the credit card business to include deep negotiation, communication, contract and influencing skills with the ability to optimize on pricing structures.
- Strong organizational and prioritization skills
Working at Capital One.
Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.
Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you'll discover that Capital One is committed to helping you live your best life.
We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
