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MR. MIKES Kelowna

2 weeks ago

Kelowna, British Columbia, Canada MR MIKES SteakhouseCasual Full time $50,000 - $70,000 per year

Job description:

MR MIKES isn't just a pretty-looking restaurant with exceptional food, and the kind of ambience designed to rock your socks off. At its very core, MR MIKES is the experience, it's the opportunity to take a break from the rigors of life, to share a drink with friends, to enjoy mouthwatering food that tantalizes the taste buds; a place where you can be you And we are passionate about what we do.

As the Assistant General Manager at MR. MIKES, you'll be dedicated to ensuring exceptional dining experiences and cultivating strong customer relationships. You'll oversee operational excellence, maintain a positive work environment, and manage the urbanLODGE program. Your commitment to 100% customer satisfaction will drive your approach to problem-solving and ensure a memorable visit for every guest. Additionally, you'll support staff training, uphold cleanliness standards, and collaborate closely with the General Manager for store performance improvements.

Specific Responsibilities:

Customer Satisfaction Commitment:

  • Uphold the philosophy of 'BUILDING RELATIONSHIPS' to ensure exceptional dining experiences.
  • Resolve customer concerns effectively, aiming to secure return visits and maintain customer loyalty.

Team and Staff Development:

  • Foster a positive and enjoyable work environment for the entire MR. MIKES team.
  • Implement rigorous training using Customer Experience Manuals to onboard and develop staff effectively.

Bar (urbanLODGE) Management:

  • Oversee all aspects of the urbanLODGE program, including staff training, inventory control, cost management, security, and cleanliness.

Support & Communication:

  • Collaborate with the General Manager to address specific store performance issues.
  • Assist in restaurant management, prime cost analysis, staff training, and execution of MR. MIKES systems.

Operational Excellence:

  • Ensure adherence to cleaning checklists and standards laid out in the Operational Excellence Review (OER).
  • Initiate action plans for improvement based on OER assessments and customer feedback.

Budget & Training:

  • Aid in establishing and achieving the restaurant's operating budget.
  • Contribute as an instructor in the Team Member Training Program as needed.

Industry Engagement & Project Leadership:

  • Stay updated on industry trends and recommend applicable concepts for MR. MIKES.
  • Lead or participate in specific projects assigned by the General Manager.

Qualifications:

  • High School Graduation is required; Post-Secondary Education is preferred.
  • Minimum 3 years of Front of House, Back of house experience (or both), with at least 1 year in a supervisory or management role in a high-volume, casual dining restaurant.
  • Essential certifications in Provincial Food Safety, Responsible Alcohol Service, and First Aid/WCB.

Remuneration:

  • Details regarding compensation, benefits, and vacation entitlements will be outlined in a separate employment contract.

As the Assistant General Manager, you'll play a pivotal role in ensuring MR. MIKES maintains its high standards, creates memorable dining experiences, and fosters a positive work environment for both staff and customers.

Job Type: Full-time

Pay: From $50,000.00 per year

Ability to commute/relocate:

  • Kelowna, BC (V1P): reliably commute or plan to relocate before starting work (required)

Education:

  • Secondary School (required)

Experience:

  • Leadership: 1 year (required)
  • Restaurant: 3 years (required)

Language:

  • English (required)

Licence/Certification:

  • Food Safety Certification (required)
  • Serve Right (required)

Location:

  • Kelowna, BC (V1P) (required)

Work Location: In person