Financial Services Representative

• An exceptional financial cooperative with a firm commitment to its people, culture, and the community
• Become a key part of a forward-thinking, inclusive, and diverse team that values every perspective
• Earn a competitive hourly wage of $21.79-$25.64, and comprehensive benefits

We're a cooperative—a small point, but a big difference. With over 24,000 members and $500 million in assets, Atlantic Edge Credit Union empowers the people and communities we serve by providing financial services and advice built on honesty, fairness, and trust. Being a cooperative means our members are also our owners—which means what's good for you, is good for us.

From everyday banking needs like chequing and savings accounts, investments, credit cards, mortgages, loans, and business banking, we offer all the products and services you expect from your financial institution.

For more information, please visit our website:

This is an on-site position at our local community branch in Gander, NL.

Reporting to the Branch Manager, the Financial Services Representative (FSR) will bring a burst of energy and enthusiasm to every interaction, building strong and lasting relationships with our members. With a friendly and proactive approach, the FSR will highlight the unique benefits tailored to each member's needs while seeking out new opportunities to grow our membership with each conversation.

Main Responsibilities and Focus:

• Process and balance financial transactions accurately and efficiently in accordance with established policies and procedures
• Ascertain member's and prospective member's needs, and proactively explain Credit Union products and services
• Promote the benefits of utilizing other Credit Union services with members and prospective members alike
• Promote to members various deposit services including term deposits, and registered products
• Actively promote the various lending and credit products and services, including term loans, line of credit, mortgages, and credit cards
• Resolve member's concerns and take action to remedy or reconcile any discrepancies within member records or accounts
• Account reconciliation
• General office administration

The successful candidate will have:

• A customer service guru who creates solid relationships built on a foundation of honesty, fairness, and trust
• Have an outgoing and self-motivated nature with strong work ethics
• A dynamic team player who thrives in a fast-paced environment
• A detail wizard, known for impeccable accuracy in data entry, paperwork, and cash balancing
• A master wordsmith with a knack for dazzling written and verbal communication

In exchange for your hard work and dedication, you will receive a highly competitive hourly wage of $21.79-$25.64, negotiable dependent on skills, experience and qualifications, along with a great host of benefits, including:

• An exceptional workplace culture, and an opportunity to join an engaged and community-driven team
• Competitive compensation and benefit packages with performance-based incentives
• Tuition reimbursement, training, and personal development opportunities
• A commitment to fair wages as a living wage employer
• We encourage regular manager-employee performance feedback and goal alignment through our employee performance management program
• Additional benefits, include but are not limited to paid volunteer, sick time and personal leave, reduced rates on employee loans/mortgages and no service fee banking
• Regular social events, such as Christmas and holiday parties, community and charity initiatives, and much more

Atlantic Edge Credit Union values diversity in the workplace and we are committed to the principle of Employment Equity. We are an equal opportunities employer and encourage the recruitment and promotion of aboriginal peoples, persons with disabilities, visible minorities, and women, to ensure that they are equitably represented at all levels. The successful candidate must be legally eligible to work in Canada, and where applicable have a valid work or study permit.

Please note that all offers of employment are conditional upon the acceptance of an Individual Bond Application which includes a criminal record check and a credit check.