Senior Director, Fulfillment

Senior Director of Operations

The Senior Director of Operations will lead and develop the supply chain and fulfillment operations in our Meal Kit brands in North America. You will have multi-site ownership & be responsible for the operations strategy, optimization, as well as execution. As a key contributor to a critical area in our business, you'll define and implement how we bring our products to our customers. 

• Have multi-unit oversight with the responsibility of all budgetary and operational aspects of each location
• Travel 75% of the time to multiple locations within your region
• Manage key metrics and KPI's relevant to the business and operational excellence
• Skillfully manage the demands of a dynamic, high-growth environment and lead both corporate and field employees through change initiatives.
• Create a fun and engaging work environment to enable all employees to feel connected to the company's vision and values.
• Identify supply chain risks, and develop tools and mitigation strategies for alternative plans 
• Identify valuable production and leadership methodologies, present areas of opportunity to the leadership team, and drive the establishment of new initiatives and best practices
• Play an integral role in site level project execution, capacity planning, & day-to-day operations 
• Embrace and guide others through change and continuous improvement, aligning the team to both short- and long-term priorities. This includes allocating resources and mobilizing people to achieve targets with consistently monitoring progress and measuring success.
• Foster a culture of accountability, performance and best-in-class employee engagement to drive results and creative thinking. Lead with integrity, empathy and curiosity, providing coaching, feedback and productive insights to help people be at their best.
• Build & establish a strong team with a leadership pipeline; coach and develop talent
• Be the liaison between site operations and other functions within Headquarters, 
• Ensure adequate communication of company goals and priorities to the Fulfillment Center teams 
• Ensure adherence to OSHA, GMP, SQF, food safety and facility compliance 
• Drive Safety, quality, cost, and delivery, while growing and expanding capabilities of each site
• Share and exchange operational best practices between all HelloFresh centers
• Reward and recognize performance and execute on progressive discipline, as needed
• Instill a customer-focused mindset committed to delivering the highest quality product

You are…

• Bold: you're adventurous, outgoing and optimistic; you're confident making decisions and taking calculated risks
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, 'what if' and constantly challenge the status quo
• Versatile: you roll with the punches and don't get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none

You have...

• Bachelor's Degree required - Master's preferred
• 10+ years of experience managing multi-unit facility operations in a food/beverage/ecommerce fulfillment/distribution center setting
• APICS CPIM or CSCP certification (preferred)
• Progressive supply chain leadership roles 
• Demonstrated ability to enforce metrics that drive efficiency, measure performance and reduce costs
• Strong strategic thinking skills coupled with demonstrated ability to be hands-on and tactical
• Demonstrated record of team building, mentoring and change management. 
• Motivated, developed and managed multi-unit centers consisting of 500+ employees in each center 
• Strong knowledge of demand management, forecasting tools, and operations planning. 
• Familiarity with FSMA, HACCP, SQF
• Previous experience/best practices implementing and using continuous improvement/lean tools such as; Six Sigma, 5-S, Lean Manufacturing, etc. to drive improvement.
• Excitement for working in a fast-paced environment with a high level of ambiguity and change
• Values-driven leadership style to guide and develop a team in alignment with the company's culture and business goals
• Flexibility to work weekends and/or night shifts

You'll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
• Generous PTO and flexible attendance policy 
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

FOR CO POSTINGS (REMOVE IF N/A):

Our company is committed to fair hiring practices and complies with all applicable laws, including the Colorado Job Application Fairness Act (JAFA). In accordance with JAFA, we will not request your age, date of birth, or dates of attendance at or graduation from an educational institution on your initial application for employment.

• Dates of birth
• Dates of attendance at educational institutions
• Dates of graduation
  

This position is also eligible for the HelloFresh equity plan.