Housekeeping Supervisor

As a Housekeeper Supervisor at AC Hotels by Marriott, you will play a key role in overseeing the cleanliness, organization, and presentation of guest rooms while ensuring a seamless and refined guest experience. You will supervise and support the housekeeping team, ensuring that rooms meet the brand's high standards of European-inspired elegance. Your attention to detail and leadership will contribute to maintaining a welcoming and sophisticated atmosphere for guests.

Education and Experience

• High school graduation or equivalent required.
• Previous housekeeping experience in a hotel setting preferred.
• Strong understanding of cleaning procedures, sanitation protocols, and housekeeping standards.
• Experience in supervising or training housekeeping staff is an asset.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred

• Ability and willingness to work flexible shifts, including weekends, holidays, and evenings.
• Familiarity with Marriott brand standards and housekeeping management systems.
• Strong interpersonal and communication skills, with a focus on guest satisfaction.
• Bilingual capabilities (English and French) are an asset.

Physical Requirements

• Ability to stand and walk for extended periods, up to 8 hours per shift.
• Ability to lift and carry up to 50 lbs and push/pull housekeeping carts.
• Requires bending, reaching, kneeling, and repetitive motions.
• Ability to work in various environmental conditions, including exposure to cleaning chemicals.

* Our organization is an employer aware of professional fairness and committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine is used for the purpose of lightening the text. We do not discriminate based on gender, ethnicity, religion, sexual orientation, age, disability, or any other basis protected by provincial or federal laws.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Room Inspection & Quality Control:

• Conduct daily inspections of guest rooms to ensure cleanliness, organization, and brand presentation standards are met.
• Provide feedback and guidance to housekeeping staff to maintain consistent service quality.
• Ensure all guest amenities, linens, and supplies are replenished according to hotel standards.

Team Supervision and Support:

• Assign tasks and oversee the performance of room attendants.
• Assist in training and mentoring housekeeping team members to uphold AC Hotels' high service standards.
• Motivate staff and foster a culture of teamwork, efficiency, and professionalism.

Guest Service:

• Address guest requests, complaints, and special accommodations with professionalism and efficiency.
• Coordinate with the front desk to ensure room readiness for arriving guests.
• Uphold AC Hotels' service philosophy by creating a seamless and memorable guest experience.

Inventory & Supplies Management:

• Monitor housekeeping supplies and linen inventory to ensure adequate stock levels.
• Report any missing or damaged items and coordinate with the Assistant Housekeeper for replenishment.
• Ensure proper use and storage of cleaning supplies and equipment.

Safety and Compliance:

• Ensure compliance with all health, safety, and sanitation regulations.
• Maintain proper handling and usage of cleaning chemicals and equipment.
• Report any maintenance or security concerns to the appropriate department.

Team Collaboration:

• Actively participate in daily housekeeping meetings and training sessions.
• Work closely with the Executive Housekeeper and hotel management to uphold operational excellence.
• Support other departments as needed to ensure a seamless guest experience.
• Practice the AC Brand Elevation mantras in your daily delivery approach with guests and AC family members.
• Actively participate in the daily affirmations stand-up meeting and apply key takeaways to enhance guest experiences.