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Settlement Administrator

5 hours ago

Toronto ON MS R, Canada NRT Technology Corp Full time

Settlements Administrator

About NRT

NRT is one of the 50 Best Managed Companies, and we're looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader

NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems, specialized financial and marketing kiosks, AML compliance tracking and reporting tools, digital gamification and mobile experiences, intelligent table game platforms, credit/marker information services and electronic marker solutions. We work with hundreds of casinos throughout North and South America, Asia and beyond.

We offer a competitive salary, group benefits (health, vision, dental and life insurances), career advancement opportunities, and an exciting environment. Individual and creative contributions to our company objectives are highly encouraged and recognized. You can read more about us at:

Reporting to the Manager, Settlement, TNS, the Settlement Administrator will aid, support, and help coordinate the functions and interactions of the Settlements Team while providing the best customer service possible.

Core Competencies

  • Communication
  • Customer Service
  • Teamwork
  • Self-motivated
  • Integrity

Job Responsibilities

Specific duties include but are not limited to:

  • Use analytical and investigation skills to resolve customer inquiries.
  • Respond to telephone and electronic enquiries in a courteous and professional manner.
  • Process bank traces, chargebacks, and reversals using various 3rd party interfaces
  • Investigate discrepancies, and issue adjustments.
  • Assist in month-end activates that include but are not limited to preparation and delivery of statements, billing, and making accounting entries.
  • Safeguarding the interests of the company at all times by compliance with the Payment Card Industry (PCI) and Interac regulations.
  • Follow established work priorities, ensuring that deadlines are met, and procedures are followed.
  • Performing general clerical duties.
  • Assist with special projects as they arise

Must Have

  • A college diploma is required together with some related experience. Preference will be given to candidates with experience in a fast-paced customer oriented business preferably dealing with financial transactional debit and/or credit processing.
  • Exceptional organizational skills with demonstrated attention to detail.
  • Established ability to exercise absolute discretion and maintain confidentiality.
  • Highly motivated and able to work well both independently and as part of a team.
  • Ability to work in a high pressure, fast paced environment.
  • Confident and versatile, with ability to multi-task and prioritize work, strong time management skills.
  • A desire to succeed and eagerness to learn new skills.
  • Basic Excel skill is a must, preferably Intermediate to advanced skill.
  • Excellent communication and interpersonal skills.
  • A background in customer support would be beneficial.

This is an existing vacancy. The base salary range for this role listed is based on market indicators to determine compensation, and an offer will consider various factors including experience, qualifications, skills, and training. Our comprehensive and competitive benefits package includes medical, dental and vision insurance for employees and their family, paid time off, and a variety of other perks.

NRT is an equal opportunity employer and does not use AI within its hiring process in most cases. In a case where AI is utilized to assess a candidate during the process, an advanced notice will be provided. It is NRT's policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.