Front Line Worker

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description
Position Purpose summary:

To provide Front Line service to the Ottawa Booth Centre's clients within the context of the Centre's overall operations, including maintaining the security of the facility and its residents.

Responsibilities
client services

safety and security

support services

service /shift specific duties

CLIENT SERVICES

initiate contact with clients for the purpose of being accessible/available; identify needs; gather information to assess further areas of need; monitor progress of clients in working on goal plans; follow established procedures; refer to appropriate Centre and community resources and advocate on behalf of the client to other Centre staff or outside resources, as requested by Manager

complete accurate intake and discharge procedures with clients as needed

provide emergency assistance, as required and appropriate, e.g. meals and clothing

accept and receive monies, donations, both cash and goods. Donations of only Men's clothing

attend staff meetings and case conferences and be prepared to offer information regarding clients and service issues

SAFETY AND SECURITY

implement appropriate emergency procedures as necessary

maintain radio contact with other residential services. This includes doing battery changes and radio checks as necessary

ensure that Centre residency guidelines are enforced impartially

implement consequence measures to sanction inappropriate behavior of clients, in accordance with established policies, procedures and guidelines

SUPPORT SERVICES

maintain such records as required (e.g. incident reports, log notes, and Bulletins in HIFIS program.)

check facilities on rounds and note maintenance concerns to the Manager of Residential Services

attend to any housekeeping duties, as indicated by service and shift duty list

participate in planning and evaluating Centre's services and in any revision of the Centre's services/programs

attend to duties outlined by program and Shift Statement of Duties

Workplace Hazards

May deal with angry and abusive clients

May encounter verbal abuse

May be required to deal with client overdose and other medical situations

Education And Experience Qualifications
Education, Qualifications and Certifications:

Relevant post-secondary education in social work or related field

Experience And Skilled Knowledge Requirements
Minimum 1- 3 years' experience working with hard to serve population with addictions and/or mental health issues. Student placement work may be accepted in lieu of worked experience

Knowledge of client community

Knowledge of community resources

Experience administering Narcan and/or Narcan training a strong asset

Skills And Capabilities (examples Provided Below)
Effective communication, both oral and written

Effective interpersonal skills

Some computer skills in word processing and database

Bilingual (English and French) an asset

Must supply a current Clear Police Reference Check for Vulnerable Sector

Hours: Casual

Hourly premium for nights and weekend

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Compensation
The target hiring range for this position is $22.72 to $22.72 with a maximum of $22.72.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

if you have a need for any accommodation and we will be pleased to discuss this with you.