Chief of Staff

Chief of Staff
Basecamp Property Management Ltd.
** Must live or be willing to relocate to Calgary or Canmore, AB**
 
Please include a cover letter with your application.

About Basecamp Resorts & Everwild
Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. 
Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.  

Why Work for Us? 

Quarterly profit share program
Be part of the fastest growing hospitality brand in Canada.
Group health benefits plan (Dental, Vision, Paramedical, and more) 
Generous staff discounts at all our properties
Family and friends discount at Basecamp properties
Company paid staff events.
We offer competitive wages based on experience.
There is room for advancement in our growing company.
We have a friendly atmosphere.
We believe in working hard and having fun 

Position Overview 
The Chief of Staff is a strategic, analytical, and execution-focused partner to the CEO of a growing hotel and spa platform. This role plays a critical part in driving value creation by aligning strategy, operations, and brand excellence across a growing portfolio of properties. The Chief of Staff acts as an extension of the CEO, ensuring disciplined execution of initiatives tied to growth, margin expansion, and guest experience.
 
Salary: based on experience
Locations: Must live or be willing to relocate to Calgary or Canmore, AB

Key Responsibilities
 
Value Creation & Strategic Execution

Partner with the CEO to drive investor value-creation initiatives, including revenue growth, cost optimization, operational excellence, and EBITDA expansion
Translate board and investor priorities into clear, measurable initiatives across properties and corporate teams
Track performance against strategic plans, KPIs, and investment theses; prepare updates for CEO and board

Investor & Board Support

Lead the preparation of board materials, investor reporting, and performance dashboards
Coordinate board meetings, operating reviews, and strategic planning sessions
Serve as a key liaison between the CEO, private equity sponsors, and executive leadership

Portfolio & Property Operations

Work closely with Operations and Asset Management to improve performance across hotels and spas
Support new hotel and spa openings, acquisitions, and brand repositioning
Identify and scale best practices in systems and processes that focus on: service delivery, spa utilization, pricing, labor management, and guest satisfaction

Cross-Functional Leadership

Drive alignment across Operations, Finance, Revenue Management, Sales, Marketing, HR, Development, and Technology
Lead high-priority, cross-functional initiatives such as system implementations, pricing strategies, or organizational redesign
Remove barriers to execution and ensure accountability across teams

Executive Operations & CEO Enablement

Manage the CEO's operating cadence, including executive meetings, quarterly reviews, and leadership offsites
Act as a thought partner and sounding board to the CEO on strategic and organizational issues
Represent the CEO in meetings as appropriate

Culture, Talent & Scale

Support leadership development and succession planning across corporate and property leadership
Help scale organizational structure, governance, and processes to support rapid growth
Reinforce a culture of accountability, service excellence, and performance discipline

Requirements
 
Required

MBA or advanced degree required
12–15+ years of experience in strategy, operations, consulting, finance, or senior leadership roles
Experience working in or with investor/private equity–backed companies
Strong understanding of multi-property hospitality operations, preferably hotels and/or spas
Advanced financial acumen and comfort with KPI-driven performance management
Exceptional communication skills and executive presence

Preferred

Hospitality, leisure, wellness, or luxury consumer brand experience
Prior Chief of Staff, CEO, corporate strategy, or operating partner–style experience
Experience supporting M&A integration, portfolio expansion, or turnaround initiatives

Key Competencies

Results-oriented with strong execution discipline
High emotional intelligence, discretion, and judgment
Ability to influence without authority across corporate and field teams
Comfortable operating in high-expectation, investor-driven environments
Strong problem-solving, prioritization, and change-management skills

Please Include a Cover Letter with your Application.
 
Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at to discuss your needs confidentially.

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