Housekeeping Room Inspector

Great Wolf Lodge, Niagara Falls is Canada's largest family indoor water park resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It's a year-round world of play

We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other's backgrounds and making ourselves accessible to all members that need our support.

Apply today and Run with the Pack

The Room Inspector conducts detailed inspections of guest rooms to ensure consistent adherence to quality and cleanliness standards.

Essential Duties & Responsibilities

Team

• Willingness to accept the most effective role.
• Complete daily duties in accordance with Kaizen processes and procedures.
• Promote a safe workplace by following the Occupational Health & Safety Act.
• Conduct daily arrival and departure inspections as assigned.
• Inspect linen rooms and carts for cleanliness.
• Assist with Room Attendant duties during off-season or when needed.
• Perform additional tasks as assigned by management.
• Close with an open mentality.
• Keep all areas in like-new condition and website ready.

Guest

• Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule.
• Follow HotSOS guidelines consistently.
• Report any room inspection failures to the Floor Supervisor.
• Inspect unoccupied rooms for cleanliness, proper thermostat settings, maintenance issues, lights off, and unauthorized use.
• Check stay-over units to ensure doors and windows are locked, lights are off, and thermostat is set; remove garbage and linens.
• Ensure linen carts are fully stocked, clean, and well-maintained.
• Record and report maintenance deficiencies promptly.
• Return all keys and iPod at the end of each shift.
• Communicate with guests in a professional and friendly manner.

Financial

• Protecting company assets by adhering to policies and procedures.

Qualifications & Traits

• Familiar with sanitation, laundry operations, and guest service standards.
• Experienced in professional cleaning and room inspection.
• Strong oral communication skills.
• Reliable, with excellent attendance and able to handle high responsibility.
• Committed to exceeding guest expectations through exceptional service.

Physical Requirements

• Capable of walking, standing, crawling, bending, stretching, twisting, and climbing for the duration of your shift.
• Capable of kneeling, crouching, lifting up to and including above your head, and repetitive movements.
• Dexterity of the hands with ability to squeeze hands, twist and rotate wrists and elbows.
• Lifting, pushing and pulling up to 25lbs
• Capable of working in a hot, humid and chlorinated environment.
• Ability to hear for communication with guests, has spatial perception.
• Making a bed, including bunk beds by climbing a ladder, getting on to the bed.
• Visual acuity to see near and far.
• Climbing up to 4 flights of stairs
• Working at a fast pace.

Additional Requirements

Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member's confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under the Employment Standards Act, 2000, with no additional notice or compensation.

Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us.