Food Services Assistant

Food Services Assistant

Job Number: 3513

Job Type: Part-Time Unscheduled*

Location: 247 Franklin St N - Sunnyside Home

Number of Positions: 2

Division: Community Services

Hours of Work: No guaranteed hours. Shifts can vary.

Union: Unifor 1106

Grade: Unifor 1106 Grade 003

Salary Range: $ $25.89 per hour

• Part-time unscheduled employees will be required to provide availability for fifty-six (56) hours (28x2) per pay period. Availability must be provided for at least two shift variances (i.e. days, afternoons and/or nights). Employees who do not submit minimum availability as per above may be scheduled for up to fifty-six (56) hours per pay period based on operational needs. Part-time unscheduled employees must be available three (3) of six (6) weekends (both Saturday and Sunday) in a scheduling period. Part-time unscheduled employees must be available the Saturday and Sunday of two (2) of the following weekends: Victoria Day weekend, weekend deemed closest to July 1, Civic Holiday weekend, Labour Day Weekend. Part-time unscheduled employees shall be required to be available one of the following: Christmas Eve and Christmas Day, or New Years Eve and New Years Day. All employees are required to accept and work the shift wherever the work is available in Seniors' Services, having regard for continuity of care, no stipulations. Once a shift has been assigned to an employee and posted on the schedule, it is the requirement of the employee to work the shift. If the employee is unable to work the shift the employee must find their own replacement and must receive approval from their Supervisor.

About Us

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

• Taking only what we need
• Leaving some for others
• Keeping the dish clean

This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.

Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051.

Guided by our Strategic Plan, "Growing with Care," we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

The Role

Prepares and portions residents' meals in dining rooms, per residents' dietary profiles.

Duties/Responsibilities

• Portions and assembles food and snacks for resident meal/snack services, including sandwiches. Prepares beverages for snack services.
• Prepares (cooks/bakes) breakfast items (e.g., eggs, hot and cold cereals, toast, muffins).
• Provides supplies for alternative breakfast service and requests outside regular meal/snack times.
• Sets up meal service for each kitchenette dining room (e.g., hot food wells, snack/beverage carts).
• Reheats foods to required temperature. Checks and records food temperatures. Disposes food outside of safe food serving temperature range per temperature chart.
• References and follows residents' dietary profiles, ensuring food is prepared per physician/dietician's orders.
• Receives, labels, and stores food supplies. Disposes unusable food. Returns leftover food to production kitchen.
• Communicates observations regarding residents' eating habits and preferences to dietitian/supervisor/nursing staff, as appropriate; records information in communication book.
• Loads/runs/unloads dishwasher after meal service and activity room baking function.
• Cleans kitchen equipment and storage areas.
• Assembles food supplies for recreation and leisure activities.
• Completes meal service audit forms indicating overages and underage of food supplies from the main kitchen, as requested by supervisor. Maintains inventory levels of staple food supplies, and orders supply from main kitchen.
• Completes daily temperature checklists for equipment (e.g., fridge, dishwasher); reports unsafe levels to supervisor/Facilities.
• Performs related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of reading, writing, math, food preparation skills, and safe food handling practices, acquired through a Grade 12 education, completion/enrollment in a food services program (e.g., food service worker certificate, cook certificate, food and nutrition diploma), current Safe Food Handling Certificate, plus related experience (or equivalent combination of education/ certification and experience).
• Ability to follow written and verbal instructions.
• Knowledge of Regional and Divisional policies, procedures, and guidelines.
• A tuberculosis (TB) test and annual influenza immunization are required.
• Communication and interpersonal skills to respond pleasantly and professionally to demands; interact with staff, residents, and families and have a basic understanding of the geriatric population; and participate as an effective team member.
• Organizational, time management, and problem solving skills to work independently, adhere to schedules, prioritize tasks and complete work in a timely manner.
• Ability to make accurate mental calculations (e.g., portion sizes, number of dishes, preparing beverages).
• Ability to read and understand policies, procedures, and instructions (e.g., resident diet profiles, work assignments, product labels, menus and menu modifications, temperature charts). Ability to complete forms, requisitions, temperature checklists, and record information in the communication log book.
• Ability to work shifts, weekend hours, and statutory holidays, as scheduled.
• Must provide an acceptable Police Vulnerable Sector Check (level 3).
• Ability to support and project the Region's values.

The Region of Waterloo is an equal opportunity employer dedicated to an inclusive and accessible recruitment process. We actively encourage applications from diverse groups, including Black, racialized, First Nations, Métis, Inuit individuals, women, people with disabilities, and 2SLGBTQIA+ persons, and are committed to equity, diversity, accessibility, and inclusion in the workplace.

Accessibility and Accommodations

The Region of Waterloo is committed to providing an accessible and inclusive workplace where all employees can succeed. If you require accommodations at any stage of your employment, whether during onboarding, training, or while performing your role, please let us know. Your hiring manager will reach out prior to your start date to discuss the role, workspace, and typical workday to ensure you have the supports you need to be successful. Accommodations are flexible and may be adjusted as your needs or role evolve. All discussions regarding accommodations are confidential, focused on supporting your success, and respect your choice about what, if any, personal information you wish to share. For questions or to request accommodations during your recruitment, onboarding or employment, please contact , or by calling our Service First Contact Centre at phone number

Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).