Customer Service Associate

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain
is seeking a
dedicated and experienced Customer Care Associate
to join our
Customer Care
team. In this critical role, you will be responsible for serving as a primary point of contact for our valued clients across all North America, delivering exceptional service, and ensuring their needs are met efficiently and professionally.

What You'll Do
In this role, you will:

• Resolve customer queries and intricate issues related to secure storage, information management, and logistics services, providing accurate information and proactive, personalized solutions.
• Collaborate with cross-functional teams and internal stakeholders by investigating service disruptions and complex customer complaints with professionalism and empathy.
• Manage client records by accurately documenting all customer interactions, resolutions, and necessary follow-up actions within the Customer Relationship Management (CRM) system.

What You'll Bring
The ideal candidate will have:

• A minimum of 2 to 3 years of experience in a customer service or call center environment.
• Strong knowledge of customer service best practices, coupled with exceptional verbal and written communication skills .
• Proven ability to utilize strong analytical and critical thinking skills to diagnose issues and develop effective solutions.
• Excellent time management and organizational skills , with the ability to prioritize tasks effectively in a fast-paced environment.

What We Offer (Benefits)

• Competitive compensation with a pay rate of $22.00 per hour.
• Comprehensive health, wellness, and retirement plans, including an Extended Health Care Insurance package (vision, dental, life insurance) and a Registered Retirement Savings Plan (RRSP) contribution.
• Paid Annual leaves and sick time
• Remote Position Available Anywhere in Canada

Join the Mountain
We can't wait to hear about
YOU
. Apply now to contribute your expertise to a company where culture and values are practiced and respected every day

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition:
J0094554