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Strategic Account Manager

3 weeks ago

Brampton, Ontario, Canada Rockwell Automation Full time

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us

Job Description

As a Strategic Account Manager - Metals, you will plan and implement sales strategies to specific, existing major accounts. You will nurture customer relationships and identify opportunities for growth. Our strategic accounts typically have multiple locations, so you will need to maintain broad customer, distributor and Rockwell geo team relationships. You will report to the Head of Mining, Metals & Cement - Americas and may work remotely from either Toronto, Ontario, Chicago, Illinois, or Cleveland, Ohio.

Your Responsibilities:

Manage a portfolio of strategic customer relationships either personally or through a medium to large team of account managers and domain experts

Be an advocate of:

C level relationships including IT/OT, Engineering, Operations and sustainability executives

Secure digital operations practices

Annual recurring revenue opportunities generation practices

Be THE LEADER Be the voice of customer, voice of Rockwell core values and influence to sell within various Rockwell levels

Consult with a range of customer representatives at different levels of the organization to identify their outcomes.

Implement relationship management plans for complex customer accounts to build relationships with relevant decision makers at the customer organization.

Negotiate customer agreements in partnership with commercial colleagues.

Lead a collaborative internal team to configure a complex, tailored product and services solution for the customer.

Partner internally to develop new marketing plans and identify new growth opportunities.

Build a network of executives within the business sector to obtain market intelligence on industry trends and identify opportunities for expansion.

How You Work:

  • Build customer relationships and provide customer-centric solutions.
  • Apply knowledge of business and the marketplace to promote our goals.
  • Make sense of complex, high quantity, and sometimes contradictory information.
  • Hold self and others accountable to meet commitments.
  • Develop and deliver multi-mode communications that convey a clear understanding of the needs of different audiences.
  • Build relationship networks inside and outside of our organization.
  • Relate openly with diverse groups of people.
  • See ahead to future possibilities and translating them into new strategies.
  • Use compelling arguments to gain the support and commitment of others.
  • Build partnerships and work with others to meet shared goals.

The Essentials - You Will Have:

  • Bachelor's degree or Equivalent Years of Relevant Work Experience
  • Legal authorization to work in the U.S. or Canada is required. We will not sponsor individuals for employment visa, now or in the future, for this job opening.
  • A valid driver's license.
  • The ability to travel locally 50% of the time to customers

The Preferred - You Might Also Have:

  • 5+ years of experience in account management, technical sales, industrial distribution or an engineering firm.
  • Prior experience working with all levels of large-project customers to include: executives, management, plant engineers and machine builders.
  • Prior experience working in the heavy metals industry.

What We Offer:

  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.
  • To learn more about our benefits package, please visit at .

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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LI-Remote
LifeatROK
What We Offer:
  • Health Insurance including Medical and Dental
  • Health Care Spending Account (HCSA – dependent on the plan chosen)
  • Employee Assistance Program (EAP)
  • Retirement plans
  • Paid Time off
  • Volunteering Time off
  • Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)
  • Employer Paid DC Pension
  • Maternity and Parental Leave Top-Up
  • Fitness Reimbursement Program
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

For this role in the United States, the Total Target Compensation is from $158,000 - $237,000 of which 60% is base salary and 40% is variable. Our benefits for the US can be found here . Actual pay will be based on factors such as skills, knowledge, education, and experience.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.