Current jobs related to L1 Technical Support - Ottawa ON KV P - The IT Department Corp.

  • Support Analyst, Sage Intacct

    4 weeks ago

    Toronto, ON, Canada MNP Full time €63,000

    What do you think of when you hear the name MNP? We are more than a prominent consulting firm in tax and accounting, we are redefining how organizations succeed in the digital age by bridging strategic vision, technical innovation, and operational execution to deliver transformative results. Make an impact as we look to strengthen our Managed Services...

  • Support Analyst, Sage Intacct

    4 weeks ago

    Toronto, ON, Canada MNP Full time €63,000

    What do you think of when you hear the name MNP? We are more than a prominent consulting firm in tax and accounting, we are redefining how organizations succeed in the digital age by bridging strategic vision, technical innovation, and operational execution to deliver transformative results. Make an impact as we look to strengthen our Managed Services...

  • Tech Magician

    1 week ago

    Ottawa, Canada Tech Army Full time

    Tech Magician - L1 Onsite/Remote Support Are you obsessed with systems, efficiency, and keeping up with the latest technology? Are you ready to step into a magical world of career growth and community building? We are looking for a wizard of tech to join our awesome team! If you have always had a calling to help people and work with technology - this role...

  • Global Technical Support

    1 week ago

    Ottawa, Canada Ciena Full time

    **Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one - your interactions are being enabled by Ciena technologies....

  • Technical Support Specialist

    12 hours ago

    Ottawa, Ontario, Canada MSP Process Full time

    About MSP ProcessMSP Process is a fast‑growing SaaS platform built for Managed Service Providers who care deeply about clarity, automation, and delivering a world‑class service experience. Our customers rely on us to streamline their operations, normalize messy real‑world data, and give their teams the tools they need to work smarter, not harder.We...

  • Classroom Facilitator-L1

    7 days ago

    Toronto, ON MS Z, Canada Geneva Centre for Autism - respiteservices Full time

    Classroom Facilitator-L1Full Time, Contract (3-6 months)Position Location: Must be Able to Work at either 112 Merton or 3036 DanforthDo you have a passion for working with children with Autism and want to empower them to fully participate in their communities? If so, we encourage you to apply.About Us:Geneva Centre for Autism (GCA) is a pioneer in developing...

  • Cloud Support

    11 hours ago

    Vancouver, BC VC P, Canada IND Technology Pty Ltd Full time

    About the RoleWe're looking for a Cloud Support & QA Specialist to support our North America customers and help maintain the quality of our cloud platforms. This role combines L1/L2 application support, cloud monitoring, and hands-on QA testing in a fast-paced, customer-focused environment.What You'll DoProvide L1/L2 application and cloud support using...

  • System Support Specialist

    1 week ago

    Ottawa, Canada ALT Technical Full time

    **Your Responsibilities** - Respond to monitoring alerts and customer initiated tickets - Troubleshoot and find resolutions to complex technical problems - Escalate all Critical/High issues to designate support team within SLA guidelines - Document, track and monitor the problem to ensure timely resolution - Demonstrate an excellent Customer Service Skills...

  • Senior Technical Solutions Expert

    14 hours ago

    Toronto, ON MH H, Canada Scotiabank Full time

    Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The TeamThe Quantitative Trading Solutions group develops and operates Scotiabank's equity algorithmic trading and ETF market-making applications, along with associated analytics and related technology. There is also exposure to fixed income...

  • Technical Support Architect

    7 days ago

    Ottawa, Canada Assent Full time

    Hybrid Work Model At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, Pune and Amsterdam, you can expect...

L1 Technical Support

3 weeks ago

Ottawa ON KV P, Canada The IT Department Corp. Full time

About the Role

We are looking for a motivated L1 Technical Support / Dispatch Technician to join our IT support team. This role is ideal for someone early in their IT career who enjoys helping people, solving technical problems, and working in a fast-paced support environment.

You will be the first point of contact for IT issues, responsible for basic troubleshooting, ticket management, and dispatching tickets to the appropriate technical teams while ensuring excellent customer service and SLA compliance.

Key Responsibilities

  • Act as the first point of contact for IT support requests via phone, email, and ticketing system
  • Log, categorize, prioritize, and dispatch tickets according to established procedures and SLAs
  • Provide Level 1 troubleshooting for common hardware, software, network, and user access issues
  • Resolve basic end-user issues such as password resets, account lockouts, and peripheral problems
  • Monitor ticket queues and follow up to ensure timely resolution
  • Coordinate with internal technical teams to schedule support and escalate issues when required
  • Communicate clearly and professionally with end users regarding issue status and next steps
  • Maintain accurate and detailed documentation in the ticketing system
  • Follow IT policies, security standards, and internal processes

Must Have Skills

  • Fluent in English (speaking, reading, and writing)
  • Solid knowledge and hands-on experience with:
  • Desktop environments and operating systems
  • Computer hardware and peripherals
  • Basic networking and security concepts
  • Common software and business applications
  • Strong communication and interpersonal skills
  • Excellent time management and organizational skills
  • Ability to work independently with minimal supervision
  • Strong customer service mindset and professionalism

Qualifications

  • Diploma or certification from an accredited institution in IT or a related field, or equivalent work experience
  • 0–2 years of experience in IT support, service desk, or technical support

Requirements

  • Must be legally able to work in Canada and reside in the Ottawa area
  • Successful completion of a criminal record check
  • Controlled Goods Clearance (eligible or able to obtain)
  • Must have access to a reliable vehicle for onsite client visits

Job Type: Full-time

Pay: $45,000.00-$48,000.00 per year

Work Location: In person