Guest & Operations Experience Coordinator

1 week ago

Canmore AB TW A, Canada Elk and Owl Mountain Retreats Full time $60,000 - $65,000 per year

About Elk & Owl

Elk & Owl Mountain Retreats offers unique, experience driven guest stays in the heart of the Rockies. We blend high-touch service with digital ease, offering team members the chance to grow alongside a company reinventing the hospitality model.

Role Overview

We're looking for a Guest & Ops Experience Coordinator to be the central communications hub of our property and guest services operations. You'll act as a Client Liaison and on-site problem solver, supporting both guest satisfaction and team coordination. This role is ideal for someone who's energized by multitasking, people-centered problem-solving, and bringing clarity to fast-moving situations.

Top Priorities (Tier 1 Needs)

  1. Client & Guest Liaison

  2. Act as a welcoming, in-person presence for guests needing support

  3. Log and track all guest/front desk (FD) interactions for accountability and insights

  4. Maintain poise and hospitality during guest escalations

  5. Front Desk / Customer-Facing Operations

  6. Support digital check-ins and troubleshoot lock or access issues

  7. Ensure guest spaces meet our service and aesthetic standards

  8. Relay real-time information to housekeeping, maintenance, or managers as needed

  9. Tech-Savvy Coordination

  10. Champion the use of ClickUp or similar tools for guest service workflows

  11. Log, route, and follow up on service tickets and special requests

  12. Create simple automations or templates to streamline processes

  13. Central Communications Hub

  14. Act as the "nerve center" of the day-to-day operation

  15. Keep leadership, property managers, and support teams looped in on emerging issues
  16. Manage internal message boards, checklists, and ops summaries

Additional Areas of Impact (Optional/Secondary Skills)

If you bring strengths in any of these, we'll find ways to let you shine:

- Procurement (amenities, supplies)

- Basic property management coordination

- Executive Assistant-style tasks

- Light marketing or social content coordination

Your Strengths

  • Personable and confident with both guests and coworkers
  • Thrives in organized chaos and fast-moving environments
  • Quick learner with a knack for tech and communication tools
  • Detail-oriented, reliable, and solution-focused
  • Bonus: hospitality, retail, admin, or operations experience

Perks & Culture

  • Paid time off + wellness program

  • On site parking

  • Opportunity to grow into cross-functional or leadership roles
  • Close-knit team that values clarity, kindness, and execution

Apply Today

Send your resume and a short note sharing your favorite organizational hack or how you've solved a guest-related challenge to:

Job Type: Full-time

Pay: $60,000.00-$65,000.00 per year

Benefits:

  • Paid time off
  • Wellness program

Ability to commute/relocate:

  • Canmore, AB T1W 0A3: reliably commute or plan to relocate before starting work (required)

Experience:

  • Operations management: 2 years (required)

Location:

  • Canmore, AB T1W 0A3 (required)

Work Location: In person

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