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General Manager

2 weeks ago

Vancouver, British Columbia, Canada NEXT|HEALTH Full time

About Us:
Step into Next Health, where innovation meets longevity. Established over 9 years ago, we have flourished into the leader source of functional medicine and wellness throughout the United States, fueled by an unstoppable mission to advance health optimization and longevity. We are not just leaders in health optimization; we are pioneers

At Next Health, our mission is more than a statement; it is a promise to transform lives. Through groundbreaking functional medicine practices, we empower individuals to unlock their fullest potential, enhancing their vitality and well-being. With a relentless dedication to leveraging the latest advancements, we guide our clients in taking their health to the next level

Your Impact
The General Manager possesses extensive experience in overseeing luxury operations. This role is responsible for ensuring the seamless execution of operational procedures, including membership acquisition and retention, staff management, and revenue generation. By driving Next Health's objectives, the General Manager enhances customer service and patient care while ensuring financial success.

Job Description
As General Manager, your responsibilities will include:

  • Lead and oversee luxury operations, ensuring an exceptional customer and patient experience through efficient and high-quality service delivery
  • Provide strong leadership in people management, fostering collaboration and robust relationships with team members and internal stakeholders
  • Oversee compliance with policies, procedures, and regulatory requirements, including strict adherence to HIPAA regulations regarding patient privacy
  • Ensure all patient care and services not only meet but exceed industry and regulatory standards
  • Supervise all facility employees, including Nurse Practitioners, Registered Nurses, Medical Assistants, the Customer Experience Manager, and Health Hackers (Front-desk)
  • Manage the talent lifecycle, proactively addressing workforce planning to prevent operational disruptions
  • Oversee the recruitment, onboarding and offboarding process of location hires to ensure smooth transitions and role integration
  • Drive financial sustainability by managing the facility's financial performance and aligning business operations with revenue goals
  • Stay informed on legal compliance, safety regulations, and evolving safety measures to uphold a secure and compliant facility
  • Collaborate with the sales and marketing division to generate location-specific business growth
  • Develop and mentor team members through consistent performance evaluations, fostering a culture of excellence and maintaining high team morale
  • Cultivate and sustain strong relationships with patients, healthcare providers, and community stakeholders to enhance brand reputation and service quality
  • Ensure a safe and secure environment for patients and staff while maintaining the facility's aesthetic appeal and functionality, addressing maintenance issues promptly

What To Expect / What You'll Do

  • Lead and manage the daily operations of the healthcare facility
  • Oversee and manage staff, including physicians, nurses, and administrative staff
  • Ensure that all patient care and services meet or exceed regulatory and industry standards
  • Manage budgets to ensure the financial sustainability of the facility
  • Collaborate with other leaders in the company to develop and execute strategic plans
  • Build and maintain strong relationships with patients, healthcare providers, and community stakeholders
  • Ensure that the facility maintains a safe and secure environment for all patients and staff

What You'll Bring

  • Demonstrated success in leading and managing complex operations
  • Bachelor's degree in Healthcare Administration, Business Administration, or a related field (Master's degree preferred)
  • 3+ years of experience in healthcare, fitness, or hospitality management, preferably in a clinical setting
  • Demonstrated ability to lead and manage a team of healthcare professionals
  • Strong financial management skills and experience
  • Thorough knowledge of HR-related business practices, including recruiting, timesheet auditing, benefits administration, constructive coaching, etc
  • Proven ability to identify, troubleshoot, and resolve internal and external conflicts
  • Effective liaison with a diverse range of internal and external stakeholders
  • Exceptional communication and interpersonal skills, fostering strong relationships with patients, healthcare providers, and community stakeholders
  • Familiarity with healthcare regulations and industry standards
  • Strong business acumen
  • Capacity to work both independently and collaboratively within a team
  • Self-driven and motivated
  • Outstanding customer service skills
  • Naturally outgoing and friendly demeanor
  • Proficient in technology and resourceful in its application

Our Culture & Perks
We're a patient-centered healthcare facility with a culture that values excellence, compassion, and teamwork. We offer:

  • OUTSTANDING compensation package available
  • A supportive and inclusive work environment
  • Meaningful work that makes a difference for our patients
  • Training and development
  • Wellness resources

We are an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.