Bilingual Technical Support Specialist

What You'll Be Doing

As a Bilingual Technical Support Specialist (Electrical/Mechanical Systems), you'll serve as a trusted expert providing technical assistance to customers, dealers, and internal teams across North America. Drawing on your strong electrical troubleshooting skills, mechanical aptitude, and customer support experience, you'll help ensure that Hörmann's access solutions perform to the highest standards. This is a desk-based technical support role that can be performed remotely or from our office, depending on your preference. You'll primarily provide support via phone, email, and video. While there may be occasional travel for special projects such as installations, training, or trade shows, this is not a field service position.

Your Key Responsibilities

Provide bilingual technical support (French and English) via phone, email, and video to customers, dealers, and internal teams.

Diagnose and resolve electrical and mechanical issues related to control systems, including PLCs, relay logic, and inverters.

Support field operations remotely and, on rare occasions, on-site for installations, repairs, or maintenance.

Assist with warranty claim processing, technical documentation, and troubleshooting records.

Collaborate with Engineering and R&D teams on product testing, prototyping, and continuous improvement initiatives.

Provide technical support for trade shows, marketing initiatives, and showroom/display setup as needed.

Develop and maintain technical documentation, including manuals, installation guides, and training materials.

Promote and adhere to all health and safety policies, fostering a culture of safety in every task.

What You Bring to the Role

Languages: Full professional fluency in French and English (spoken and written).

Education: Diploma in Electrical or Mechanical Engineering Technology, or equivalent technical background.

Experience: Practical experience in field service, technical support, or customer service.

Skills and Knowledge:

Strong understanding of electrical systems, control panels, PLCs, and relay logic.

Mechanical aptitude for installation and troubleshooting.

Excellent communication and customer service abilities.

Proficiency with Microsoft Office and ability to learn technical software quickly.

Strong organizational skills and the ability to manage multiple priorities independently in a remote environment.

Why You'll Love Working Here

Competitive compensation with performance-based incentives.

Comprehensive health, dental, vision, and life insurance coverage.

Generous vacation and paid time off.

Company-supported retirement savings plan.

Career development and continuous learning opportunities.

Collaborative culture where innovation and new ideas are valued.

Our Values

At Hörmann, our core values guide how we work and grow together:

Respect – Be Kind: We treat everyone with empathy and fairness.

Teamwork – Stronger Together: We win as one team, across departments and geographies.

Passion – Heart and Soul: We bring pride, purpose, and energy to everything we do.

Courage – Be Brave: We act with integrity and confidence in every decision.

We are proud to foster a culture of Diversity, Equity, Inclusion, and Belonging, where every team member is encouraged to bring their authentic self to work.

About Hörmann

Hörmann is a global leader in access solutions serving residential, commercial, and industrial markets. Our North American team is growing rapidly, and we're focused on building something exceptional — together. If you're passionate about solving technical challenges and supporting innovative products, we'd love to hear from you.

Ready to Make an Impact?

Bring your technical expertise, bilingual communication skills, and customer-focused mindset to a company that values innovation, collaboration, and growth. Apply today and help shape the future of Hörmann across North America.