Manager, Data Operations

Unlock the power of data at Lightspeed As a Manager, Data Operations & Analytics, you partner directly with the Business and lead your team to drive seamless data flows and optimize day-to-day data operations. You will be a key player of our Data Office, applying your data expertise and elevating data standards across the organization. If you're ready to maximize the use of data to fuel business growth and make a tangible impact, this is the opportunity you've been waiting for

Please Note

• As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

Role
Leadership & Team Management

• Manage a team of Data Operations Analysts and Data Analysts working hand in hand with the different Business partners inside of Pods. Each Pod is responsible for building data models, managing pipelines, analyzing business performance, etc.
• Drive the performance and results of the Pods you lead for a set data domain (RevOps, Marketing, Sales)
• Partner closely with the Business to develop and execute against business and technology objectives.
• Manage resource allocation, prioritization, and stakeholder expectations.
• Develop the data roadmaps of your Pods, and contribute to shaping the broader Data Office roadmap to industrialise data and ensure robust data practices.
• Provide mentorship and technical guidance to help your team members develop their skills and deliver value to the Business.
• Foster a culture of teamwork, collaboration, and continuous learning.
• Lead data-related projects, including migrations, implementations and upgrades.

Data Operations

• Develop a deep understanding of our products, systems, and underlying data architecture. Leverage this knowledge for you and the Data Operations Analysts to develop exploratory data models leveraging diverse data sources, supporting P&T teams with insightful datasets, reporting, and dynamic dashboards.
• Manage daily operations to collect, transform and store data.
• Monitor data quality and ensure data integrity across your Pods by fostering accountability.
• Drive a culture of continuous improvement within your Pod, identifying areas for automation and driving initiatives to enhance data processes, systems, and quality.
• Lead by example in embracing new technologies and methodologies to stay ahead of industry trends.

Analytics

• Lead the development and adoption of the highest analytics standards and methodologies among the Data Office and across the P&T organisation.
• Lead analysis and mining of large data sets to derive actionable insights using prescriptive, descriptive, predictive, exploratory, and inferential analysis.
• Support the creation of measurement plans using data for identifying trends, insights and answers to key business questions.
• Collaborate with cross-functional teams including data engineers, analysts, and business stakeholders to understand data requirements and help create user-friendly solutions.
• Guide Analysts in applying advanced analytics methods to business challenges.

Governance, Process and Quality Management

• Collaborate with the Data Office and your P&T stakeholders to establish and promote data standards and best practices. Ensure clear communication and alignment with key stakeholders to drive successful outcomes.
• Monitor data quality and ensure data integrity across your Pods by fostering accountability, investigating discrepancies at the source, documenting findings, and driving continuous improvement.
• Implement data governance policies and procedures.

Experience & Skills

• Experience (5+ years) in a data operations, data management, or operations-related role, at least 2+ years in a leadership capacity.
• Strong technical skills, especially in data transformation and modelling, analysis and visualisation tools (e.g. BigQuery, Dataform, Looker, SQL, GitHub, etc.).
• Excellent analytical, problem-solving, and project management skills.
• Sound business acumen and a passion for bridging the gap between technical insights and business strategy
• Excellent communication skills to articulate complex insights with clarity and impact, and strong interpersonal skills with the ability to collaborate effectively with cross-functional teams.
• Excellent organisational skills, self-starter mentality, and the ability to drive multiple priorities autonomously in a fast-paced setting
• Previous track record of leading or mentoring teams.

What's In It For You

• Join a growing team and help us move to the next level
• Amazing benefits & perks, including equity for all Lightspeeders
• Constant development of both your skill-set and business acumen with limitless growth opportunities
• Lots of autonomy, flexible work culture
• Innovation time to explore and learn at work
• Shaping the company by joining cultural & technical committees
• Tons of growth opportunities into technical or people management roles
• Opportunity to join a fast-paced, high-growth company
• Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story

…. And enjoy a range of benefits that will keep you happy, healthy and (not) hungry.

• Lightspeed equity scheme (we are all owners).
• Flexible paid time off and remote work policies.
• Health insurance.
• Contributions to your pension plan - RRSP.
• Health and wellness benefit of $500 per year.
• Paid leave and assistance for new parents.
• Mental health online platform and counseling & coaching services.
• Training opportunities to grow your skills and career
• Volunteer day.
• Fully stacked kitchen (hot and cold beverages, meals served)
• Happy hours to build your relationships with colleagues after work

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who We Are
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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